Ajith Kalutarage
Labcorp Inc
Pasadena,California
1
Certification
28
Years of experience
Professional Security Officer with excellent communication skills who maintains Detailed logs of clients, is able to adapt quickly to new environments and is comfortable being physically active for extended shifts.
Work History
Service Representative
7 Years 6 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed patient information accurately using Labcorp's proprietary systems and tools.
- Collaborated with healthcare professionals to ensure timely specimen collection and processing.
- Trained new staff on operational procedures and customer interaction best practices.
- Developed training materials that facilitated onboarding for new service representatives.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
Guest Service Agent
5 Years 3 Months- Wrote reports and correspondence from guests, made copies and faxes, and handled all outgoing correspondence.
- Assisted guests with check-in and check-out procedures, ensuring smooth arrival and departure experiences.
- Responded to guest inquiries promptly, providing accurate information about hotel amenities and local attractions.
- Processed reservations using hotel management software, maintaining data accuracy for seamless guest experiences.
- Greeted guests upon arrival and offered assistance.
- Handled customer complaints to satisfy and retain guests.
- Facilitated and coordinated transportation services for guests.
- Handled guest complaints professionally, working to resolve issues and improve overall service quality.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival by providing a warm welcome.
Armored Security Transportation Driver
2 Years 1 Month- Specialized in secure transportation and handling of currency and valuables throughout logistics supply chain. Consulted, designed, and delivered faster, safer, and more streamlined solutions tailored to specific business needs. Utilized leading-edge technology to provide value-added services including customs clearance, brokerage, inventory management, trade show services, cash processing, walk-in service centers, free trade zones, and bonded warehouses.
- Operated armored vehicles for secure transportation of valuables across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of delivery schedules and transactions to ensure accountability.
- Monitored traffic patterns and adjusted routes to optimize delivery efficiency and timeliness.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Safeguarded transported goods from theft or tampering by implementing security measures such as padlocks or seals.
Professional Security Officer
3 Years 1 Month- Managed security needs for multiple operations on property during and after museum hours. Monitored incoming visitors and suspicious activities, enforced museum rules, policies, and procedures for visitors and staff. Monitored activities and reported incidents to ensure safety.. Quickly learned site protocols and enforced rules; adapted easily to changing circumstances.
- Monitored museum premises to ensure safety and security of visitors and artworks.
- Conducted routine patrols, identifying and addressing potential security risks promptly.
- Responded to incidents effectively; utilizing conflict resolution skills to maintain order.
- Collaborated with art preservation teams to safeguard exhibits from environmental hazards.
- Assisted in training new security staff on protocols and emergency response procedures.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
Education
Certificate in Firearms Technology - Gunsmith
- [3.5] GPA
Skills
Timely execution
Strong Communication skills
Attention to detail
Adaptable and quick learner
Customer service orientation
Conflict resolution
Work well within teamwork
Time management
Active listening
Expertise in a timely manner
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
C P R Certification from American Red Cross, Los Angeles, Licensed Security certification from the Department of Consumer Affairs., Licensed Expose Firearm Certification, Transportation Charter Permit from Public Utility Commission
Timeline
Service Representative
Labcorp Inc
01.2019 - 07.2026Read More
Armored Security Transportation Driver
Brinks Inc
02.2017 - 03.2019Read More
Professional Security Officer
J Paul Getty Museum
01.2004 - 02.2007Read More
Guest Service Agent
Hollywood Roosevelt Hotel
10.1998 - 01.2004Read More
Sonoran Desert Institute
Certificate in Firearms Technology from Gunsmith
Read More
Section name
Excellent driving record H6