Ajla Alispahic
Salt Lake City,UT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caretaker
Took Care Of Family Member
09.2022 - 10.2023
- Determined specific needs and provided most appropriate level of services for family member well-being.
- Scheduled and accompanied family member to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for family member, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of family member and competently responded.
Sales Ambassador
Alclear LLC
09.2021 - 09.2022
- Established and maintained positive relationships with customers
- Assisted CLEAR members with their airport check ins
- Followed safety guidelines and verified all member identification and documentation for safety protocols
- Increased traveler sales by demonstrating outstanding company benefits
- Assisted members and passengers by actively walking through CLEAR lanes
- Reviewed applicants' identification to to verify identity against application information.
- Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times.
- Held and grasped applicant's hands to obtain quality fingerprints.
- Created data management or error-checking procedures and user manuals.
Dispatcher
Yellow Cab
02.2020 - 10.2021
- Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees
- Quickly determined locations and needs for high volume of hourly callers to accurately send reasonable assistance
- Answered high call volumes to assist with customer questions and concerns
- Recognized by management for providing exceptional customer service
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Manager
Hale Centre Theatre
06.2017 - 07.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor
- Performed site evaluations, customer surveys and team audits
- Identified and solved complex strategy problems to drive organizational goals
- Maximized performance by monitoring daily activities and mentoring team members
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Pharmacy Tech - Pharmacy
Pharmacy Technicians University
Online01.2024
Associate of Applied Science - Nursing
Salt Lake Community College
Salt Lake City, UT06.2022
High School Diploma -
Cottonwood High School
Salt Lake City, UT05.2019
Skills
- Service planning
- Adjusting routes
- Monitoring field personnel
- Learning skills development
- Customer Service and Assistance
- Sales Expertise
Certification
- First Aid/CPR Certified
Refferals
- Senada Ljuma-Family Advocate DDI Vantage-801-703-4713
Timeline
Caretaker
Took Care Of Family Member
09.2022 - 10.2023
Sales Ambassador
Alclear LLC
09.2021 - 09.2022
Dispatcher
Yellow Cab
02.2020 - 10.2021
Manager
Hale Centre Theatre
06.2017 - 07.2020
Pharmacy Tech - Pharmacy
Pharmacy Technicians University
Associate of Applied Science - Nursing
Salt Lake Community College
High School Diploma -
Cottonwood High School
- First Aid/CPR Certified
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