Ajla Kladnjakovic
Lake Saint Louis,MO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented, positive and upbeat professional looking to bring medical and administrative background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Mantality Health Testosterone Replacement Therapy
03.2021 - 01.2024
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Collaborated with providers to create comprehensive care plans tailored to individual patient needs.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls and emails to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant/Receptionist
Total Access Urgent Care
08.2019 - 01.2021
- Certified Medical Assistant: Provide fast, friendly, and efficient care to patients all over the St
- Louis region
- Take patient vitals, communicate possible treatment plans with patients and provider as well as chart all patient information necessary
- Perform numerous procedures that I have been trained and trusted with such as EKGs, IVs and injections
- Offer and perform a variety of tests such as Covid- 19, flu, strep and many others
- I can administer medication alongside providers, apply wound dressing and splints
- I also serve as a resource for other clinical staff when needed to properly provide excellent patient care
- Receptionist: Provide fast and friendly customer service to all patients, register patients and schedule check in times when available Answer all patient questions and provide accurate and helpful information, assist with registration for first time patients and maintain up to date records of all patient’s information
- Light cleaning, cash handling and other miscellaneous tasks requested by providers or clinical team members.
Healthcare Recruiter
AMN Healthcare (Locum Leaders)
04.2019 - 07.2019
- Contact healthcare professionals regarding temporary/long term assignments and determine interest and availability
- Identify and qualify physicians to successfully place on client assignments
- Utilize different strategies to connect with providers regarding locums assignments
- Reach daily phone time goals & activity count, prepare scripts to use during cold calls, follow up with providers with emails & phone calls to maintain relationships until placed on appropriate assignment and check in during current assignment.
Sales Associate / Fifth Avenue Club Assistant
Saks Fifth Avenue
11.2017 - 04.2019
- Sales Associate: Provide excellent customer service, greet customers, provide information to make shopping experience enjoyable and easier
- Perform sales transactions and returns
- Assist with putting stock on to selling floor, returning items to designated areas, restock register and desk needs and work well with coworkers
- Fifth Avenue Club Assistant: Priority is to support FAC / Upper level sellers with all aspect of selling and daily needs
- This entails visibility on the selling floor to greet clients and get them to their stylist
- Supporting staff and stylists on event days and where needed
- I ensure all clients are greeted, offered refreshments, assist with hourly recovery of merchandise, open packages and deliver to designated area, check for supplies needed for FAC / Upper level of store, assist in transactions, placing orders, preforming returns and alterations
- I ensure that all stylists online selling floor, “Sales Floor”, and social media are updated as well as sending emails to invite clients to special events.
Front Desk Receptionist
All Star Performance
09.2017 - 04.2019
- Provide excellent customer service, greet/check in clients and their players for lessons/rentals, update client information, sells memberships, cash handling, answer phone calls, book future visits and light cleaning at end of shift.
Administrative Assistant / Leasing Agent
Rodemeyer-Christel Inc.
05.2016 - 11.2017
- Answer incoming calls, check e-mails and faxes, file paperwork, accept and process rent checks from tenants, provide information regarding apartments to interested clients, process paper work, give tours to clients.
Pharmacy Tech/Store Clerk
CVS Pharmacy
05.2017 - 09.2017
- Pharmacy Tech Provide excellent customer service to all customers and clients of CVS Pharmacy
- Fill prescriptions, input and update new client information, answer questions to insure all customer’s needs are fulfilled
- Store Clerk – Provide excellent customer service to all customers of CVS in person and on the phone
- Be present on the sales floor to assist customers in any way to make the shopping experience enjoyable
- Stock merchandise, attach/remove sales tags, cash handling, refill stock at register and make sure the store was neat and presentable.
Sales Associate
Locker Room By Lids (Macy’s)
09.2015 - 03.2016
- Provide customer service, organize/clean store, inventory, handle cash, open & close the store.
Receptionist
St. Louis Mungenast Honda
07.2014 - 08.2015
- Answer incoming calls, transfer callers, file documentation, handle cash, close out vehicle repair orders, light cleaning
Education
Office Administration Diploma, On Course – Student Success Program -
Hickey College
Saint Louis, MO10.2015
Medical Assistant -
St. Louis School of Phlebotomy
Saint Louis, MO08.2020
Skills
- Strong IT knowledge and skills, including Microsoft Office Suite
- Bilingual; fluent in Bosnian (Serbo-Croatian)
- Manages difficult or stressful situations easily
- Team Player
- Goal Oriented
- Problem Solving
- Decision Making
- Organization
- Active Listening
- Preparing and maintaining supplies and equipment for treatments
- Taking patient vitals, charting and discussing treatment plans
- Administering injections / medication
Timeline
Certified Medical Assistant
Mantality Health Testosterone Replacement Therapy
03.2021 - 01.2024
Certified Medical Assistant/Receptionist
Total Access Urgent Care
08.2019 - 01.2021
Healthcare Recruiter
AMN Healthcare (Locum Leaders)
04.2019 - 07.2019
Sales Associate / Fifth Avenue Club Assistant
Saks Fifth Avenue
11.2017 - 04.2019
Front Desk Receptionist
All Star Performance
09.2017 - 04.2019
Pharmacy Tech/Store Clerk
CVS Pharmacy
05.2017 - 09.2017
Administrative Assistant / Leasing Agent
Rodemeyer-Christel Inc.
05.2016 - 11.2017
Sales Associate
Locker Room By Lids (Macy’s)
09.2015 - 03.2016
Receptionist
St. Louis Mungenast Honda
07.2014 - 08.2015
Office Administration Diploma, On Course – Student Success Program -
Hickey College
Medical Assistant -
St. Louis School of Phlebotomy
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