Andrew Martinez
Antioch,CA
Summary
To elevate and excel the service and product standards and practices of the company. To work and improve team relations and to work towards a common goal of brand superiority.
Overview
20
20
years of professional experience
Work History
Operations Manager
I4E Inc. / Sole Terra Shoes Inc.
03.2013 - Current
- Responsible for all aspects of day to day business for 3 retail stores and business office as well as warehouse
- Accounts Payable and Receivables manager as well as Logistics supervisor for international manufacturing productions in Portugal and Spain
- Management and fulfillment of e-commerce platforms on Shopify , WooCommerce , Facebook, Instagram and Shop. Management of 4 social media accounts to market and promote businesses.
- Over my time here I have grown our business from 1 retail location and 1 office into 3 retail locations in multiple cities, expanded our office into office and warehouse as well as successfully built our in house brand locally and internationally with production overseas to deliver quality products to our retail customers.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated smooth collaboration between departments through clear communication channels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Customer Service / Shipping Manager
Too Good Gourmet
03.2010 - 10.2012
- At TGG I was responsible for managing and maintaining all Customer Service, Non Palletized Shipments, and day to day operation of the front office and retail showroom
- Additionally I was also responsible for Sales and Marketing, trade show, and retail sales events assistance and management
- Customer Service Duties entailed: Answering and directing all inbound phone calls Processing and up selling all product orders Answering and managing all inbound customer complaints and concerns Maintaining and processing all fax, mail, e-mail and in person orders Building and maintaining all Internet orders and site issues Maintaining and improving customer relations and orders Streamline all process to conform to all factory regulations and certifications Train, manage and mentor customer service team Shipping Management Duties Entailed: Ship all outbound Non –Palletized items (Orders, Samples, and Corp Mail Etc.) Maintain and improve contracts and service with Shipping providers (UPS/FedEx) Coordinate with Logistics manager to maintain stock availability for timely order shipping
- Triage with Production Manager to ensure enough product is made for all shipping needs present and future Report directly to CEO in regards to shipping fulfillment issues, needs and improvements Streamline process to conform to SQF and other factory Certifications
- Train, manage and mentor staff of up to 4 Front Office and Retail Showroom Duties Entailed Daily open and close of front office
- Receive and distribute all incoming mail and office deliveries Coordinate all outgoing mail and catalog mailings with USPS Maintain and improve visitor/guest check in to comply with all food and beverage safety regulations are met
- Secure areas to factory and ensure only necessary entrants are allowed Manage Retail store on site
- Develop promotions to increase business and gain community awareness
- Manage all donations and donation requests Manage and Maintain yearly 30 days of xmas sale
Consumer Loan Underwriter/ Loan Officer
1st United Services Credit Union
01.2004 - 01.2008
- At 1st United Services Credit Union I started as a Member Service Representative in the call center, where I was typically responsible for up to 150 inbound calls a day ranging from complex account problem resolution to simple teller transactions
- I handled a daily variance of duties from setting up payroll deductions to card services issues, while educating members on all the services we could offer them
- Within 3 months I became a senior representative in the call center, handling more complex issues and more in depth member contact, as well as some experience helping coordinate staff member schedules and problems
- About 2 months into that position, I was promoted to Loan Officer
- I handled the taking and processing of loan applications, either online or by means of telephone
- I was then responsible for maintaining contact with the member in order to guide them through the process, and then closing the loan
- In September of 2006 I was promoted to the position of Consumer Loan Underwriter
- As the underwriter I was responsible for reviewing and approving all loan applications submitted to our consumer lending department
- I was also responsible for training lending staff in regards to application taking and funds disbursement
- I was also proficient at the processing and underwriting of CUDL loans, which are indirect loans submitted via dealerships
- At 1st United I was held in very high regard, as I received multiple calls each day from various departments
- Being that I have thoroughly understood most positions and aspects of the credit union, I typically am a source employees can call to have questions answered.
Education
High School Diploma -
Archbishop Riordan High School
San Francisco, CA06.1998
Skills
- Procedure Development
- Warehouse Operations
- Operations Management
- Business Growth Initiatives
- Data Analysis
- Distribution center management
- Inventory Control
Timeline
Operations Manager
I4E Inc. / Sole Terra Shoes Inc.
03.2013 - Current
Customer Service / Shipping Manager
Too Good Gourmet
03.2010 - 10.2012
Consumer Loan Underwriter/ Loan Officer
1st United Services Credit Union
01.2004 - 01.2008
High School Diploma -
Archbishop Riordan High School
Similar Profiles
Mattia MartinucciMattia Martinucci
Chef De Partie at Terra Sole Agriturismo Germano RealeChef De Partie at Terra Sole Agriturismo Germano Reale
Don CurnowDon Curnow
Sales Associate at Sole Desire ShoesSales Associate at Sole Desire Shoes
Asha ShepherdAsha Shepherd
Office Coordinator at Sole 2 SoleOffice Coordinator at Sole 2 Sole