Andria Jones
Administrative Customer Service
Montgomery,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing great rapport. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help the team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Special Education Paraprofessional, Bus Driver Am/Pm
North Belton Middle School
09.2020 - 02.2023
- TEA Certified - Special needs paraprofessional in FA/Life Skills.
- Lesson plans, classroom instruction following the district's set assignment goals.
- Met with administrators and parents to discuss and assess their concerns and recommendations.
- Recognized performance by peers, administrators, and advisors as an essential team member with great leadership, effective teaching, and appropriate skills taught to each student.
- Bus driver, AM/PM.
- Ensured compliance with DOT regulations and district's applicable laws governing transportation of students.
- Communicated effectively with dispatch regarding pick-up and drop-off status of student.
- Exceptional management of up to 72 bus riders per route.
Bus Driver/Substitute Teacher
Holliday ISD
08.2018 - 09.2021
- AM/PM school bus driver
- Special Needs and K-12 substitute teacher
- Requested repeatedly by middle and high school special education director for inclusion and 504 assistance.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Led classroom activities for play-based and immersive learning.
- Modified homework assignments based on daily progress and regional curriculum regulations.
- Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
Bus Driver/Substitute Teacher
Montgomery ISD
10.2013 - 05.2018
- Recruited by special needs director to be the paraprofessional/substitute teacher for work base high school program
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Operated large vehicles in difficult urban and rural conditions.
- Effectively managed up to 72 bus riders per route.
Administrative Assistant, Business Office, Medical Assistant
Kelly Wimberly, MD Family Practice
09.2009 - 10.2013
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Managed approximately 200 phone calls and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with patients, pharmaceutical representatives and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Ensured accurate record-keeping with diligent data entry and database management for vital office information.
- Superior multitasking capability, coding, billing.
Education
Associate of Science - Business Administration
Vernon College
Vernon, TX05.2009
Skills
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Product Knowledge
- Appointment Scheduling
- Prioritization
- Customer Education
- Product and service solutions
Certification
- BLS Certification, American Heart Association, 09/01/23
- CPI
- CDL BP +Air Brake
- Texas Education Certificate - Educational Aide III
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