A'joni Vaughn
Palmdale,CA
Summary
Persuasive BDC Service Rep with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals. Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Keyes Lexus
Van Nuys, CA
02.2023 - Current
- Followed up with customers after completion of service requests.
- Developed strategies to improve customer satisfaction ratings.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Resolved customer complaints and issues in an efficient manner.
- Achieved established sales targets by generating new customer accounts.
- Greeted customers upon arrival and provided information on services offered.
- Attended training sessions on new technologies used by the BDC department.
- Advised customers on available options for service or products.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided customer support via phone and email inquiries in a timely manner.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Things Remembered
Palmdale, CA
03.2021 - 12.2022
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with safety regulations and company policies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Walmart
Palmdale, CA
07.2019 - 12.2020
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Discounted purchases by scanning and redeeming coupons.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained productive relationships with employees.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed company security procedures for handling large sums of money.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2020
Skills
- Persuasive Strategies
- Active Listening
- Product Descriptions
- Customer Service
- Outbound Calling
- Customer Inquiry and Response
- Attention to Detail
- Customer Targeting
- Script Reading
- Relationship Building
- Service Descriptions
- Time Management
- Documentation
- Script Use
- Inbound Calls
- Team Leadership
- Warm Calling
- Quality Assurance
- Product Understanding
- Order Taking
- Phone Etiquette
- Payment Processing
- Records Maintenance
Affiliations
- I love bowling
Timeline
BDC Service Representative
Keyes Lexus
02.2023 - Current
Assistant Manager
Things Remembered
03.2021 - 12.2022
Cashier
Walmart
07.2019 - 12.2020
High School Diploma -
Palmdale High School
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