Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ajonte Williams

Parkton

Summary

Dynamic professional with a proven track record at Stanley Steemer International, excelling in customer service and process improvement. Leveraging persuasive communication and problem-solving skills, I enhanced customer satisfaction and reduced operational costs through strategic initiatives. Recognized for building strong client relationships and delivering exceptional service in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Carpet Cleaning Technician/CSA/Dispatcher Office Assistant

Stanley Steemer International
04.2023 - Current
  • Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Built strong relationships with clients by providing outstanding customer service and follow-up support.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Accomplished multiple tasks within established timeframes.

Barista Shift Supervisor

Target
08.2021 - 04.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.

Home Security Sales Representative

Smart Home Security
09.2019 - 09.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Door to Door Solar Sales Representative

Better Earth
06.2019 - 08.2019
  • Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
  • Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
  • Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
  • Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
  • Navigated complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
  • Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.

Education

No Degree - WRT/ASD/CCT/UCT

IICRC
Fayetteville, NC
05-2024

High School Diploma -

Cape Fear High School
Fayetteville, NC
05-2016

Skills

  • Persuasive Communication Skills
  • Introductory Accounting Knowledge
  • Carpet Condition Assessment
  • Precision-Focused Approach
  • Problem-solving abilities
  • Effective Team Collaboration
  • Consistent Professional Commitment
  • Adaptable to New Knowledge
  • Effective Communication Skills
  • Effective Task Prioritization
  • Proficient in Multitasking
  • Structural Drying and Restoration Skills
  • Textile Protection Expertise
  • Chemical Safety Management
  • Strategic Decision-Making

Certification

Water Restoration Technician

Applied Structural Drying

Carpet Cleaning Technician

Upholstery Clean Technician

Timeline

Carpet Cleaning Technician/CSA/Dispatcher Office Assistant

Stanley Steemer International
04.2023 - Current

Barista Shift Supervisor

Target
08.2021 - 04.2023

Home Security Sales Representative

Smart Home Security
09.2019 - 09.2021

Door to Door Solar Sales Representative

Better Earth
06.2019 - 08.2019

No Degree - WRT/ASD/CCT/UCT

IICRC

High School Diploma -

Cape Fear High School

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Ajonte Williams