Alfred "A.J." Ramirez

Manager

The Boiling Crab

Rowland Heights, CA

08.2010 - Current

Supervised and trained staff in customer service, food handling, and safety protocols.
Maintained detailed records of sales transactions and daily shift reports.
Promoted policies for cash handling procedures to maximize security measures.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed schedules of team of 80+ personnel to keep shifts properly staffed.
Collaborated in training materials and meetings for new employees and certified trainers.
Partook in hands-on training of new members of Management within the overall company.
Provided feedback on employee performance based on observed results during training sessions and beyond.
Developed assessment tests to evaluate trainees' knowledge of course material.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Tracked employee overtime hours and adjusted schedules accordingly.
Resolved conflicts between employees' requests for time off or shift changes.
Provided support for trainers in order to ensure successful delivery of courses.
Hosted interviews for potential hires as well as orientation to communicate policies and procedures to new staff members.
Worked successfully with diverse group of staff and colleagues to accomplish goals and address issues on a weekly basis.
Assisted with customer requests and answered questions to improve satisfaction.
Displayed strong telephone etiquette, effectively handling challenging calls.
Adapted teaching methods according to the needs of individual learners or groups.
Recognized by Regional Director, Quality Assurance, and Human Resources for providing exceptional customer service.