Ajuan Reed
Hostess
Cedar Hill,TX
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
I extend proficient masterful integral acts of competence with knowledge and experience in customer service. I offer supreme skill and control utilizing focus on tasks, details ensuring accuracy and minimizing errors. Displaying polished skills that aren’t blocked having open access passage to learning and relearning new ideas innovative and alternative approaches to work and social issues. I give world class effort and performance with refined skill set.
Overview
10
10
years of professional experience
1994
1994
years of post-secondary education
Work History
Hostess
Razoo’s Cajun Cafe
Cedar Hill, Tx
09.2024 - Current
- Greeted and welcomed guests upon arrival to create a friendly atmosphere.
- Managed reservation system to efficiently organize seating for guests.
- Assisted servers by communicating guest needs during busy service periods.
- Provided menus and informed guests about daily specials and promotions.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Hostess
Old Chicago Pizza
Cedar Hill, Tx
04.2016 - 02.2020
- Greeted and welcomed guests upon arrival to create a friendly atmosphere.
- Managed reservation system to efficiently organize seating for guests.
- Assisted servers by communicating guest needs during busy service periods.
- Provided menus and informed guests about daily specials and promotions.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Collaborated with team members to enhance overall dining experience for patrons.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Environmental Services Housekeeper
Park Village Healthcare & Rehabilitation
DeSoto, Texas
05.2017 - 07.2018
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Disposed of waste materials in accordance with safety protocols.
- Operated cleaning equipment and tools effectively and safely.
- Restocked cleaning supplies to ensure availability for daily tasks.
- Followed infection control procedures to promote a safe environment.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
Education
Gary Job Corps Center
San Marcos, TXSkills
- Reservation management
- Guest relations
- Menu knowledge
- Complaints resolution
- Communication and customer service
- Adaptability eager to learn
- Basic math skills
- Social perceptiveness
- Interpersonal skills
- Ability to handle challenging situations with professionalism
- Walking and standing for long periods of time
- Observation and detail
Languages
English
Professional
Timeline
Hostess
Razoo’s Cajun Cafe
09.2024 - Current
Environmental Services Housekeeper
Park Village Healthcare & Rehabilitation
05.2017 - 07.2018
Hostess
Old Chicago Pizza
04.2016 - 02.2020
Gary Job Corps Center