A'JUANA L. WATTS
Buckeye
Summary
Credit Collection Engagement Specialist with a focus on relationship-building to enhance repayment success. Expertise in navigating various financial scenarios to optimize collection efforts. Background in Collections Management with a commitment to meeting and exceeding company targets. Licensed Nursing Assistant and Certified Clinical Medical Assistant looking for career advancement in respected healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LNA, HHA
Hospice Of The West
Phoenix
10.2024 - Current
- Aided in activities of daily living, fostering patient independence and comfort.
- Cultivated companionship to address emotional needs of patients.
- Ensured accurate charting of patient data for effective communication among staff.
- Provided assistance with bathing and hygiene practices to promote dignity.
- Delivered essential supplies efficiently, supporting patient care requirements.
- Contributed to IDT meetings upon request, enhancing collaborative approaches to care.
- Participated in on-call rotations during weekends and holidays for comprehensive coverage.
- Engaged in continued education through Relias Learning to strengthen caregiving competencies.
- ALCaress supports and specializes in offering services to strive to address the physical, emotional, and spiritual needs of patients, promoting comfort and holistic well-being while supporting aging in place, aromatherapy, journaling, and music enrichment.
Certified Nurse Assistant/ Hospice
Crossroads Hospice & palliative care
Independence
09.2018 - 03.2024
- Monitored vital signs and documented results for effective patient management.
- Facilitated IDT meetings to discuss patient progress and care strategies.
- Provided care according to specific written instructions for consistency and safety.
- Maintained detailed records of patient care, condition changes, and treatment outcomes.
- Assisted patients with ambulation and exercise routines to enhance recovery.
- Delivered essential medical supplies to ensure uninterrupted patient care.
- Communicated any issues or changes in patient status to the Hospice Nurse promptly.
- Administered post-mortem care in compliance with established guidelines.
Engagement Collection Specialist
Trueaccord
Lenexa
10.2019 - 10.2022
- Provided outstanding customer service, guiding customers throughout collections process.
- Managed diverse communication channels, facilitating payment collection and account resolution.
- Consistently met performance indicators established by management.
- Ensured adherence to quality and compliance standards across all operations.
- Exemplified strong problem-solving skills while negotiating conflict resolutions.
- Maintained focus on detail and critical thinking during customer interactions.
- Prioritized multiple tasks efficiently to achieve successful outcomes in dynamic settings.
Direct Support Assistant/Activities Coordinator
Advanced Independence
Sun City
09.2005 - 06.2009
- Provided overnight treatment for patients with mental and physical disorders.
- Served as life coach for clients, guiding personal development and goal setting.
- Coordinated team-building events to enhance collaboration among faculty and clients.
Education
Associate of Occupational Studies - Medical Specialties
College America
Phoenix, AZ07-2017
Certified Clinical Medical Assistant
National Healthcareer Association
Leawood, KS06-2017
Licensed Nurse Assistant -
Arizona State Board of Nursing
Phoenix, AZ06-2006
Medication Technician -
Missouri Health Care Association
Kansas City, MO06-2005
Skills
- Phlebotomy and hematology
- Hospice care
- Vital signs recording
- Companionship and emotional support
- Medical office administration
- Infection control procedures
- Data entry and recordkeeping
- Sales and complaint resolution
- Credit card processing
- Multi-line phone management
- Account management and customer relations
Certification
- Professional Development Course: NCIA/ALFM Board Examiners approved Assisted Living Facility Caregiver Training program
- LNA certification number: LNA100009435
- CMA certification number: R2Q5Q3F3
- CMT certification number:6550MT
- CNA certification number:47666A
- AZ caregivers License number:AZCG25554
- AZ level one finger print clearance number:2024C11190
- BLS provider (american Heart Association) issued on 01/09/2025- 01/2027
References
References available upon request.
Timeline
LNA, HHA
Hospice Of The West
10.2024 - Current
Engagement Collection Specialist
Trueaccord
10.2019 - 10.2022
Certified Nurse Assistant/ Hospice
Crossroads Hospice & palliative care
09.2018 - 03.2024
Direct Support Assistant/Activities Coordinator
Advanced Independence
09.2005 - 06.2009
Associate of Occupational Studies - Medical Specialties
College America
Certified Clinical Medical Assistant
National Healthcareer Association
Licensed Nurse Assistant -
Arizona State Board of Nursing
Medication Technician -
Missouri Health Care Association