Ajzhane Mines
New York,NY
Summary
Dynamic Front Desk Concierge at Kent Security with a strong team player attitude and exceptional communication skills. Proven ability to resolve complex client issues and enhance guest experiences through detailed knowledge of local attractions. Recognized for building lasting relationships, resulting in increased guest loyalty and satisfaction. CPR and First Aid certified.
Overview
3
3
years of professional experience
Work History
Front Desk Concierge
Kent Security
09.2023 - Current
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained up-to-date knowledge of building policies, procedures & events ensuring accurate information was communicated to guests.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Resolved complex client issues to uphold operational stability.
- Supervised site activities to guarantee a secure environment.
Site Supervisor
The Children Aid Society
05.2022 - 08.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
Front Desk Associate
Crunch Fitness
04.2022 - 01.2023
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained up-to-date knowledge of building policies, procedures & events ensuring accurate information was communicated to guests.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Resolved complex client issues to uphold operational stability.
- Supervised site activities to guarantee a secure environment.
Education
Associate Of Business Administration - Business
Tompkins Cortland
Ithaca, NYUrban Assembly Maker Academy
New York 06.2018
Skills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Relevant computer skills
- Detail-Oriented
- CPR Certified
- Flexible & Adaptable
- First Aid Certified
- Strong multitasking
- Cash handling experience
- Hospitality services
Timeline
Front Desk Concierge
Kent Security
09.2023 - Current
Site Supervisor
The Children Aid Society
05.2022 - 08.2023
Front Desk Associate
Crunch Fitness
04.2022 - 01.2023
Associate Of Business Administration - Business
Tompkins Cortland
Urban Assembly Maker Academy
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