Akacia Howell
Trenton,NJ
Summary
Professional mentoring expert prepared for impactful student support roles. Extensive experience in guiding students toward academic and personal success. Valued team collaborator known for adaptability and achieving significant results.
Compassionate and solutions-oriented Customer Service Representative with 2+ years of experience in banking, healthcare, and e-commerce. Skilled in account management, problem resolution, and digital support tools. Recognized for delivering efficient, friendly service and consistently achieving high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Student Mentor
Mercer County Community College
09.2024 - Current
- Assisted students in understanding academic material through one-on-one mentoring sessions.
- Facilitated study groups to enhance collaborative learning and problem-solving skills among peers.
- Developed personalized learning plans tailored to individual student needs and goals.
- Provided constructive feedback on assignments to improve student performance and confidence.
- Communicated regularly with faculty to align mentorship efforts with course objectives.
- Monitored progress of mentees, adjusting support strategies based on evolving needs and challenges.
Customer Service Representative
Alorica
10.2023 - 12.2023
- Delivered exceptional customer support by handling inquiries via phone, chat, and email regarding orders, deliveries, and account issues.
- Resolved customer complaints by processing refunds, replacements, and adjustments to ensure satisfaction.
- Assisted customers with technical support for Amazon website, mobile app, and Kindle/Prime services.
- Managed orders including tracking shipments, updating details, and coordinating returns or cancellations.
- Promoted Amazon Prime and other membership benefits by explaining features and value to customers.
Banking Customer Service Representative
Conduent
03.2022 - 07.2023
- Assisted customers with account inquiries and transaction processing to enhance service satisfaction.
- Resolved customer issues efficiently, ensuring compliance with banking policies and procedures.
- Monitored daily transactions to identify discrepancies, implementing corrective actions as necessary for accuracy.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Bachelor of Science - Cyber Security
Rider University
Trenton, NJ01-2028
High School Diploma -
St. Catherine High School
St. Catherine, Jamaica08-2021
Associate of Science - Computer Science
Mercer County Community College
Trenton, NJ12-2025
Skills
- Academic advising
- Banking software
- Transaction processing
- Community relations
- Computer skills
- Customer service
- Microsoft office
- Problem resolution
Languages
English
Full Professional
Timeline
Student Mentor
Mercer County Community College
09.2024 - Current
Customer Service Representative
Alorica
10.2023 - 12.2023
Banking Customer Service Representative
Conduent
03.2022 - 07.2023
Bachelor of Science - Cyber Security
Rider University
High School Diploma -
St. Catherine High School
Associate of Science - Computer Science
Mercer County Community College
Similar Profiles
Travis MiddletonTravis Middleton
Math Tutor at Mercer County Community CollegeMath Tutor at Mercer County Community College
Nathan Chea YemNathan Chea Yem
Security Officer at Mercer County Community CollegeSecurity Officer at Mercer County Community College
Trokon FiawooTrokon Fiawoo
Senior Assistant Adjunct Professor - Microbiology at Mercer County Community CollegeSenior Assistant Adjunct Professor - Microbiology at Mercer County Community College
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Naika Pierre LouisNaika Pierre Louis
Assisted Living Caregiver at Flobega AgencyAssisted Living Caregiver at Flobega Agency