Akacia Taylor
Shelbyville,KY
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Impellezzerri’s Pizza. Excelled in POS system operation and fostering a positive work atmosphere, significantly boosting loyalty and sales. Skilled in both employee coaching and customer service, adept at creating engaging environments and streamlining operations for efficiency. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Impellezzerri’s Pizza
07.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assistant Director
Little Hands Development Center
08.2015 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Preschool Teacher
Primrose Schools of Old Henry
06.2021 - 06.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Shift Manager
Buffalo Wild Wings
08.2015 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Education
Associate of Arts -
Lorain County Community College
Elyria, OH05-2015
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Scheduling Staff
- Employee Coaching
- Health and safety
- Customer Service
- Organizational ability
- Suggestive Selling
- Outgoing Personality
- Basic accounting
- Handling Difficult Customers
- Highly reliable
- Payment Processing
- Excellent judgment
- Point of sale systems
Timeline
Bartender Shift Manager
Impellezzerri’s Pizza
07.2021 - Current
Preschool Teacher
Primrose Schools of Old Henry
06.2021 - 06.2023
Assistant Director
Little Hands Development Center
08.2015 - Current
Shift Manager
Buffalo Wild Wings
08.2015 - 08.2021
Associate of Arts -
Lorain County Community College