Summary
Overview
Work History
Education
Skills
References
Timeline
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Akadia Williams

Brooklyn,NY

Summary

Detail-oriented and highly organized professional seeking a clerical position in a medical setting. Proficient in administrative support, data management, and EHR systems. Adept at managing high-volume tasks, maintaining accurate patient records, and delivering exceptional customer service while ensuring confidentiality and professionalism. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

4
4
years of professional experience

Work History

Manager

CVS Pharmacy
Brooklyn, USA
03.2023 - Current
  • Greet patients, answer inquiries, and schedule appointments
  • Update patient information and manage scheduling via software systems
  • Maintain documentation accuracy and ensure treatment data availability
  • Supervise pharmacy team, delegate tasks, and resolve patient issues

Clerical Assistant

Pediatrics Department, SUNY Downstate Medical Center
Brooklyn, USA
07.2022 - 02.2023
  • Managed clerical tasks using Epic and Microsoft Office
  • Scheduled patients and directed them to examination rooms
  • Ensured accuracy in patient records while maintaining confidentiality
  • Monitored office inventory and coordinated supply orders

Youth Advocate

STAR Program, SUNY Downstate Medical Center
Brooklyn, USA
11.2021 - 07.2022
  • Developed outreach strategies to connect clients with community services
  • Delivered educational classes on healthcare topics
  • Provided health and wellness information to diverse community groups
  • Led weekly youth sessions to promote health awareness

Shoe Sales Associate

Macy's
Brooklyn, USA
01.2021 - 09.2021
  • Managed inventory and optimized sales transactions
  • Built customer relationships to enhance satisfaction
  • Maintained organization and adherence to company policies

Education

Bachelor's Degree - Human Biology, Psychology

Hunter College
New York, NY
06.2025

High School Diploma - Performing Arts Endorsement

Talent Unlimited High School
New York, NY
06.2020

Skills

  • Strong interpersonal and communication abilities
  • Expertise in Microsoft Office Suite & Epic management systems
  • Patient intake, registration, and insurance verification
  • Medical coding, billing, and data entry
  • High call volume management & phone etiquette
  • Critical thinking, problem-solving & multi-tasking
  • Administrative proficiency

References

References available upon request.

Timeline

Manager

CVS Pharmacy
03.2023 - Current

Clerical Assistant

Pediatrics Department, SUNY Downstate Medical Center
07.2022 - 02.2023

Youth Advocate

STAR Program, SUNY Downstate Medical Center
11.2021 - 07.2022

Shoe Sales Associate

Macy's
01.2021 - 09.2021

Bachelor's Degree - Human Biology, Psychology

Hunter College

High School Diploma - Performing Arts Endorsement

Talent Unlimited High School
Akadia Williams