Akaila Powell
Phoenix,AZ
Summary
Dedicated advocate with extensive experience in supporting education and bridging the digital divide. Proven track record in mentoring high school students, advocating for funding at the community college level, and managing social media campaigns to raise awareness for educational resources. Experienced preschool teacher and afterschool program director, committed to providing guidance and support to students and veterans to achieve their educational and therapy goals through affordable technology access.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
15
15
years of professional experience
Work History
Loss Mitigation Claims Analyst II
Bank of America
07.2021 - 06.2025
- Manage the reversal of negative account balances on prepaid accounts exceeding 80-day thresholds, ensuring compliance with financial regulations and internal policies.
- Achieve monthly production and quality adherence targets consistently at a 100% rate, demonstrating a high level of accuracy and efficiency in claims processing.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Claims Analyst I
Bank of America
09.2018 - 07.2021
- Analyzed and resolved Commercial Credit Card Claims efficiently, ensuring adherence to established procedures and protocols.
- Provided comprehensive customer service, addressing inquiries and facilitating account services for those impacted by fraudulent activities.
- Consistently achieved monthly targets for claim processing time and quality standards.
Collections and Recovery Specialist
Bank of America
04.2017 - 09.2018
- Addressed and resolved customer inquiries, complaints, and service requests, ensuring effective account management and customer satisfaction.
- Acted as a point of contact for escalated calls, diffusing tensions and providing solutions to enhance client relations.
- Consistently achieved 100% quality adherence through compliance with protocols during call monitoring evaluations.
Performance Quality Initiative Coordinator
AmeriCorps Public Allies
09.2016 - 01.2017
- Analyzed organizational data to pinpoint improvement opportunities, leading to enhanced staff engagement and participation in Performance Quality Initiatives.
- Developed and implemented reporting systems and training modules, resulting in streamlined program operations and informed monthly and quarterly presentations.
Server
Lenero Mexican Grill
01.2016 - 12.2016
- Managed financial transactions with precision, ensuring accurate billing and payment collection through various forms, including cash, credit/debit cards, and gift vouchers.
- Provided expert menu guidance to guests, enhancing their dining experience through informative recommendations based on thorough knowledge of menu items, ingredients, and preparation methods.
- Delivered prompt and attentive service, efficiently serving food courses and alcoholic beverages to ensure guest satisfaction and support revenue growth through upselling techniques.
Lead Preschool Teacher- Little Ranch Preschool
03.2014 - 01.2015
- Developed comprehensive weekly and monthly lesson plans that fostered educational development and engagement among preschoolers.
- Designed and implemented a collaborative Summer Break Program, enhancing teamwork skills and promoting positive peer interactions.
Director of KIDZCO After-School Program
01.2014 - 06.2014
- Managed a team of educators, overseeing classroom operations and the development of weekly and monthly educational curriculum.
- Developed and instituted a behavioral program fostering positive social skills, complemented by a Summer Break initiative aimed at promoting teamwork among children.
Habilitation and Respite Provider
S.E.E.K Arizona
02.2013 - 03.2014
- Developed individualized lesson plans targeting functional skills enhancement and positive behavior reinforcement, facilitating early intervention for children with Autism Spectrum Disorder.
- Designed and executed a potty training program while also preparing nutritious meals to promote healthy eating habits among toddlers.
AmeriCorps National Civilian Community Corps
02.2012 - 11.2012
- Delivered extensive community service, achieving 1700 hours of direct engagement with diverse nonprofit organizations, enhancing community support and collaboration.
- Guided and managed volunteer teams in service projects, fostering a cooperative living environment among a diverse group of young adults.
Media Representative, Team Trainer, Health and Wellness Liaison Officer, Corps Member Service
City Year, Washington D.C.
02.2012 - 11.2012
- Facilitated Fine Arts education and provided tutoring in Math and English, enhancing the learning experience for middle school students.
- Coordinated logistics for a large-scale service event, effectively managing 96 project sites and leading community volunteer efforts in state park beautification initiatives.
Point of Sale (POS) Associate
Kohl's Scottsdale Raintree
11.2011 - 02.2012
- Uphold company image through dedicated customer service and maintenance of product cleanliness and organization, ensuring a consistent brand experience.
- Achieved sales and credit objectives as outlined in bi-annual performance reviews, demonstrating proficiency in customer assistance and product knowledge.
Direct Support Professional
Arts for All Inc.
08.2011 - 01.2012
- Facilitated student engagement in various art disciplines, ensuring full participation and fostering an environment conducive to creativity.
- Developed tailored lesson plans aimed at meeting individualized health and educational objectives as outlined by medical professionals.
Central Arizona College Student Public Policy Forum (SPPF)
05.2010 - 06.2011
- Engaged in learning opportunities to become an educated and involved community member.
- Met with elected officials and public policy professionals.
- Gained firsthand experience of government operations.
- Traveled to Washington, D.C. to lobby members of Congress on the importance of funding community college across the nation.
Dreambuilders Scholarship Recipient and ACE PLUS Program Intern
05.2010 - 05.2010
- Awarded the Dreambuilders Scholarship for academic excellence and community involvement.
- Completed an internship with the ACE PLUS program, mentoring high school students enrolled in college classes to help them graduate early.
- Provided guidance and support to ensure students attended classes, completed homework, and accessed necessary services such as tutoring and counseling.
- Fostered a positive and encouraging environment to help students achieve their academic goals.
Education
Bachelors of Science - Psychology
Ashworth
07-2026
High School -
Gilbert High School
01.2009
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Documentation and reporting
- Positive attitude
- Conflict resolution
- Emotional awareness
Timeline
Loss Mitigation Claims Analyst II
Bank of America
07.2021 - 06.2025
Claims Analyst I
Bank of America
09.2018 - 07.2021
Collections and Recovery Specialist
Bank of America
04.2017 - 09.2018
Performance Quality Initiative Coordinator
AmeriCorps Public Allies
09.2016 - 01.2017
Server
Lenero Mexican Grill
01.2016 - 12.2016
Lead Preschool Teacher- Little Ranch Preschool
03.2014 - 01.2015
Director of KIDZCO After-School Program
01.2014 - 06.2014
Habilitation and Respite Provider
S.E.E.K Arizona
02.2013 - 03.2014
AmeriCorps National Civilian Community Corps
02.2012 - 11.2012
Media Representative, Team Trainer, Health and Wellness Liaison Officer, Corps Member Service
City Year, Washington D.C.
02.2012 - 11.2012
Point of Sale (POS) Associate
Kohl's Scottsdale Raintree
11.2011 - 02.2012
Direct Support Professional
Arts for All Inc.
08.2011 - 01.2012
Central Arizona College Student Public Policy Forum (SPPF)
05.2010 - 06.2011
Dreambuilders Scholarship Recipient and ACE PLUS Program Intern
05.2010 - 05.2010
Bachelors of Science - Psychology
Ashworth
High School -
Gilbert High School
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