Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akailah Sam

Scott,LA

Summary

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Seasoned Medical Scheduler with solid background in healthcare administration. Possess strong knowledge of medical terminology and scheduling software, alongside ability to handle patient coordination tasks efficiently. Known for professionalism and compassion when interacting with patients. Previous roles have demonstrated significant improvement in streamlining appointment management processes, ensuring smooth operations within busy healthcare environments. Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and medical coding. Excel in communication, time management, and problem-solving to enhance office operations and patient experience. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

2
2
years of professional experience

Work History

Medical Scheduler-REMOTE

Houston Methodist
Houston, TX
02.2024 - Current
  • Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
  • Verified insurance eligibility for each patient prior to their appointment date.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Resolved conflicts between staff members regarding appointment times or availability of services.
  • Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
  • Responded promptly to emails from patients seeking information about their appointments or other related topics.
  • Ensured that all necessary documents were completed correctly prior to patient's appointment date.
  • Updated physician schedules on a daily basis based on changes made by providers throughout the day.

Medical Scheduler-REMOTE

South Denver Gastroenterology
Englewood, CO
06.2022 - 01.2024
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.

Education

Certificate - Medical Assistant

Baton Rouge Community College
Baton Rouge, LA
05-2018

High School Diploma -

Livonia High Scool
Livonia
05-2017

Some College (No Degree) - Biology

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Reception oversight
  • Authorization coordination
  • Follow-up skills
  • Multi-line telephone system control
  • Patient confidentiality
  • Data entry proficiency
  • Maintain records
  • File preparation
  • Patient appointment coordination
  • Confidentiality
  • Telephone Etiquette

Timeline

Medical Scheduler-REMOTE

Houston Methodist
02.2024 - Current

Medical Scheduler-REMOTE

South Denver Gastroenterology
06.2022 - 01.2024

Certificate - Medical Assistant

Baton Rouge Community College

High School Diploma -

Livonia High Scool

Some College (No Degree) - Biology

University of Louisiana At Lafayette
Akailah Sam