Akala Evans
Oakland Park,FL
Summary
Enthusiastic and motivated individual who is urgently seeking a job that utilizes passion for beauty and creativity. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Diligent and reliable worker. Always completes tasks on time and excited to learn new skills.
Overview
9
9
years of professional experience
Work History
Senior Assistant Business Process Services
Gainwell Technologies LLC
06.2024 - Current
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Provided exceptional support to executive leadership by managing schedules, coordinating travel arrangements, and preparing materials for meetings and presentations.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
- Used data processing and statistical software to process large amounts of data and paperwork.
Customer Service Associate
FlexShopper
03.2021 - 09.2021
- Developed and updated databases to handle customer data
- Exhibited high energy and professionalism when dealing with clients and staff
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Solved problems with products and services by providing customers with technical support.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Developed and actualized customer service initiatives to decrease wait times.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in industry.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Maximized efficiency within workplace by implementing new organizational methods for handling daily tasks.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained a high level of product knowledge, providing accurate information to customers.
Grocery Bagger, Cashier
Publix
02.2020 - 02.2021
- Maintained transaction security by verifying payment cards against identification
- Implemented stock control systems for monitoring and requisitioning supplies
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Loaded items onto conveyor belts and pallets.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Communicated with customers and staff politely and professionally to uphold store standards.
Volunteer: Event Planner
Atria Willow Wood
10.2016 - 03.2020
- Brainstormed and implemented creative event concepts and themes with Director on site
- Monitors safety and well-being of participants and seeks assistance when necessary
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
Volunteer: Receptionist
Redeeming Word Christian Center
06.2015 - 08.2015
- Answered phone promptly and directed incoming calls to correct offices
- Confirmed appointments, communicated with clients, and updated client records
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts - Business Education
Broward College
Fort Lauderdale, FL06.2020
Associate of Arts - Accounting And Business Management
Broward College
Fort Lauderdale, FL06.2020
High School Diploma -
Ft Lauderdale High School
Fort Lauderdale, FL06.2016
Skills
- Written and Verbal Communication
- MS Office Proficiency
- Multi-tasking
- Video Editing
- Drawing and Sketching
- Account Management
- Customer Service
- Data Confidentiality
- Basic Computer Skills
- Data Entry
- Basic Mathematics
- File Management
- Basic accounting
- Spreadsheet Software
- Professional and mature
- Attention to Detail
- Problem-solving abilities
- Teamwork and Positive Attitude
- Adaptable and Flexible
- Task Prioritization
- Self Motivation
- Fast Learner
- Independent Worker
- Goal Setting
- Time management abilities
- Calm Under Pressure
- Active Listening
- Originality and Creativity
- Industrial Sewing
- Production speed
- Stitch speed adjustment
- Seam finishing
- Sewing machine maintenance
- Zipper Installation
- Pleating methods
- Serger operation
- Thread Selection
- Fabric Cutting
- Elastic insertion
- Hemming techniques
- Threading
- Pressing techniques
- Precision Stitching
- Garment construction
- Acrylic painting
- Artistic flair
- Visual storytelling
- Social Media Promotion
- Charcoal and oil painting
- Art history knowledge
- Budget Management
- Supply Replenishment
- Drawing and sketching
- Artistic Design
- Presentation Skills
- Artwork Display
- Sewing proficiency
- Pattern-cutting proficiency
- Tailoring techniques
- Makeup Application
- Sewing
- Fabric Knowledge
- Fashion History
- Color theory
- Outfit Coordination
- Understanding of fabrics
- Personal Shopping
- Money Handling
- Styling understanding
- Strong Work Ethic
- Multitasking and Organization
- Flexible Schedule
- Client satisfaction
- Creative vision
- Fashion design
- Sewing Techniques
- Quick Learner
- Grace under pressure
- Punctuality
- Fashion Knowledge
- Makeup Knowledge
- Healthy lifestyle
- Travel Readiness
- Personal style
- Fashion trend knowledge
- Catwalk expertise
- Personal grooming
- Reliable and Responsible
- Fashion Show Experience
- Documentation skills
Hobbies & Interests
- Shopping
- Bargain Hunting
- Designer/Luxury brands
- Trendy Clothes/Brands
- Unusual Fashion
- Sewing
- Hand Sewing
- Trying New Foods/Restaurants
- Trying New Experiences
- Traveling
- Healthy Lifestyles
- MakeUp
- Youtube
- Video Editing
- Video Games
- Creative Writing
- Sketching
- Painting
Fun Facts:
- 12 year experience in sewing, painting, sketching.
- Daughter of retired fashion designer and retired fashion model.
- Experienced in sewing with standard sewing machines, industrial sewing machines, serger machines, and embroidery machines.
- Experience in fashion show modeling
- Received a trophy for Excellence in Fashion Design Specialist.
- Experienced in sketching, shading techniques, water color, acrylic painting, pen and ink, charcoal art, and origami art.
Timeline
Senior Assistant Business Process Services
Gainwell Technologies LLC
06.2024 - Current
Customer Service Associate
FlexShopper
03.2021 - 09.2021
Grocery Bagger, Cashier
Publix
02.2020 - 02.2021
Volunteer: Event Planner
Atria Willow Wood
10.2016 - 03.2020
Volunteer: Receptionist
Redeeming Word Christian Center
06.2015 - 08.2015
Associate of Arts - Business Education
Broward College
Associate of Arts - Accounting And Business Management
Broward College
High School Diploma -
Ft Lauderdale High School
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