Akala Jacobs
Madison,MS
Summary
Demonstrates strong analytical, communication, and teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop my skills. Bring a positive attitude and a commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Skills/Tots Coach
Brandon Futbol Club
Brandon, MS
08.2024 - 04.2026
- Develop younger kids and help them grow in the basics of soccer
- Mentored junior coaches, sharing best practices and enhancing coaching techniques.
- Create a positive team culture, promoting sportsmanship and teamwork among players.
Closing Manager
Potbelly
Flowood, MS
12.2025 - 03.2026
- Trained team members on effective closing techniques and operational protocols.
- Implemented efficiency improvements in closing tasks
- Resolved customer issues promptly during closing hours, maintaining high satisfaction levels.
- Oversaw daily cash deposits, ensuring funds were accounted for correctly, resulting in increased accuracy.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Assisted upper management in analyzing sales data, identifying areas of opportunity for growth, and developing strategies to meet company goals.
- Interacted well with customers to build connections and nurture relationships.
- Utilized problem-solving skills to quickly address and solve any issues that arose during the closing process.
Shift Leader
Smoothie King
Gluckstadt, MS
04.2024 - 11.2025
- Trained new staff on product knowledge, safety protocols, and operational procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Business Administration And Management
Holmes Community College
Ridgeland, MS05-2026
High School Diploma -
Madison Central
Madison, MS05-2024
Skills
- Effective communication
- Group leadership
- Building relationships
- Competitive Intelligence
- Time management
- Adaptability
Timeline
Closing Manager
Potbelly
12.2025 - 03.2026
Skills/Tots Coach
Brandon Futbol Club
08.2024 - 04.2026
Shift Leader
Smoothie King
04.2024 - 11.2025
Associate of Arts - Business Administration And Management
Holmes Community College
High School Diploma -
Madison Central