AKAN EKPO
Scottsdale,AZ
Summary
Versatile, analytical problem-solver with talents for team building, leading, motivating, excellent customer relations and relationship-building skills. Works with all employees to enhance performance and improve day-to-day processes.
Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency, along with a history of cultivating an open culture with free exchange of information. Diplomatic in resolving employee or client issues to maximize satisfaction and meet targeted service level, and proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Senior Manager, Patient Services
Shields Health Solutions
Phoenix, AZ
06.2018 - Current
- Provide integrated support to patients and providers, delivering full continuum of care and support by providing a suite of custom medication management services
- Helped with implementation of several clinics within clients’ system
- Helped grow specialty pharmacy patient population, exceeding company targets for both EOY ‘20 & ‘21
- Established credible, trusting, professional relationships with clinical, operational, and administrative staff within the organization and clients
- Led site to most recent NPS (net promoter score) of 95, surveyed by patients and clinical staff
- Mentored and developed direct reports to leadership and training roles within the organization
Supervisor
Banner Health
Phoenix, AZ
07.2015 - 11.2017
- Supervised, coordinated, organized, hired, scheduled, trained and coached a staff of 49 pharmacy technicians to ensure excellent patient care
- Increased/improved department morale by instituting recognition programs also leading to greater positivity and productivity. Reduced turnover by revamping hiring and training process by hiring strategically and creating a specialized group of trainers and preceptors for better training and onboarding experience
- Accomplished an organization-wide strategic initiative by creating and leading pharmacy group to implement a Medication Reconciliation program, exceeding target by 21.4%. Rewarded by being put in charge of the steering committee leading the initiative for the entire organization comprising pharmacy, physician and nursing groups
- Initiated cost savings initiative, minimizing waste by scrutinizing drug utilization inventory, first in surgical/procedural then in other units, saving the organization tens of thousands of dollars
- Led unit inspection program to improved compliance, taking it from 20-30% to 93% compliance rate
- Achieved highest VOICE leadership effectiveness and engagement scores in the department, surpassing Banner Health scores and achieving scores in the 90th percentile of the National Health Average
- Coached and mentored team members, leading one to promotion twice (lead then supervisor) and three to promotion (lead and supervisors)
Group Supervisor
Walgreens
Tempe, AZ
06.2012 - 04.2015
- Led, directed, coached and managed a team of 28 members through creative thinking, strong technical, social and emotional intelligence skills. Assigned work and facilitated continuous improvement
- Conducted analysis and succeeded in identifying and eliminating areas that led to waste through utilization of Lean methodology resulting in savings of thousands of dollars for the company. Streamlined and systemized ordering of pharmacy and production supplies
- Maintained proper operations and general safety procedures and standards, including department cleanliness and organization in accordance with 5S standards. Implemented operational improvements to enhance quality, improve production times and reduce costs
- Instituted employee recognition and appreciation programs to create a positive, enthusiastic and attractive team environment leading to boost in productivity
- Achieved success rate of 96.6%, improving productivity output of team members enabling them to not just meet but exceed company goals and standards
Education
Project Management Certificate -
Cornell University
10.2022
Executive Management Program -
London School of Economics
09.2022
Six Sigma Lean Professional -
Management And Strategy Institute
01.2015
B. Eng., Electrical Engineering -
University of Technology, Minna
12.2007
Skills
Diplomacy
Relationship Building
Project Management
Employee Growth & Development
Timeline
Senior Manager, Patient Services
Shields Health Solutions
06.2018 - Current
Supervisor
Banner Health
07.2015 - 11.2017
Group Supervisor
Walgreens
06.2012 - 04.2015
Project Management Certificate -
Cornell University
Executive Management Program -
London School of Economics
Six Sigma Lean Professional -
Management And Strategy Institute
B. Eng., Electrical Engineering -
University of Technology, Minna