AKANKSHA BOMMIDEKA

• Delivered Salesforce application support, achieving a 95% first-attempt resolution rate, ensuring system stability, and enhancing user experience.

• Automated workflows, optimized CPQ configurations, and streamlined processes, reducing manual effort by 50% and accelerating quote generation by 30%.

• Developed custom reports and dashboards to enable data-driven decision-making, boosting sales productivity by 25%. Maintained data integrity by implementing deduplication strategies, structured data migrations, and proactive issue resolution, minimizing system downtime.

• Worked as a Salesforce Administrator and Developer, customizing applications to align with business needs and improve system performance.

• Configured Salesforce objects, workflows, validation rules, and page layouts to enhance operational efficiency, with a focus on an educational non-profit.

• Developed Apex Classes, Triggers, Visualforce Pages, and custom objects to extend system functionality and improve user experience.

• Designed and implemented custom reports and dashboards, conducted user training sessions, and optimized data utilization to enhance staff productivity.

• Actively participated in the SDLC process supporting project planning, design, development, testing, and deployment phases to ensure timely delivery and quality standards.

• Led the implementation of advanced security measures using Spring Security and JWT token-based authorization, strengthening system access controls. Upgraded security protocols to OAuth 2.0,enhancing authentication mechanisms and overall system security.