AKANMIDU BLESSING ENORHO

• Lead strategic sourcing initiatives across IT, SaaS platforms, enterprise applications, infrastructure, and professional services categories.
• Partner with business and technology stakeholders to define technical requirements, sourcing strategies, and supplier evaluation criteria.
• Execute end-to-end sourcing lifecycle: supplier discovery, RFP development, bid analysis, negotiation, and contract award.
• Evaluated supplier proposals, assessing pricing models, service levels (SLAs), and total cost of ownership (TCO) to inform sourcing decisions.
• Apply data analytics and market intelligence to benchmark suppliers and generate negotiation insights.
• Collaborated with Finance and Legal to structure commercial agreements and risk mitigation frameworks, enhancing contract scalability and compliance.
• Drive procurement automation and digital sourcing tools, improving cycle time and decision-making efficiency.
• Managed vendor relationships, ensuring compliance with KPIs and SLAs while fostering innovation and performance improvements.

• Managed sourcing for enterprise services and infrastructure-related projects, enhancing alignment with organizational goals.
• Led supplier sourcing and evaluation processes, including market analysis, benchmarking, and cost comparisons.
• Oversaw 150+ vendors, ensuring cost competitiveness, contract compliance, and service delivery performance.
• Supported strategic sourcing initiatives, aligning procurement strategies with business and technology requirements to drive project success.
• Conducted spend analysis and cost optimization, delivering measurable savings and value creation.
• Collaborated cross-functionally to streamline procurement processes, optimizing supplier selection frameworks and sourcing strategies.

Oversaw contact center operations to ensure optimal performance.

• Monitored call quality, delivering actionable feedback to improve agent performance.
• Developed training materials to increase staff knowledge and skills.
• Resolved escalated customer issues through effective solutions.
• Supervised daily operations of contact center team, streamlining workflows and optimizing scheduling.
• Trained new employees on customer service protocols and system usage.

Contact center Agent

• Managed customer inquiries, complaints, and transactions via phone, email, and social media.
• Supported sales campaigns by implementing cross-selling and customer engagement strategies.

Customer Service Officer

• Facilitated KYC processes, account openings, and customer transactions while maintaining accurate records.

• Supervised drainage maintenance and culvert construction projects, ensuring completion met project timelines.
• Prepared project progress reports to monitor contractor performance and identify potential delays.
• Oversaw road maintenance initiatives, ensuring adherence to quality and safety standards.
• Evaluated contractor performance metrics to identify areas for improvement.