Hi, I’m
Akansha Mandhyan
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 10 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations. Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
10
years of professional experience
Work History
Work Experience Optum Global Services India Pvt. LBangalore, India
Project Scrum Master
04.2020 - 11.2022
Job overview
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Identified potential project risks and helped developed mitigation plans to resolve potential issues.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
- Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Developed detailed project plans and estimates based on identified risks and options.
- Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
Optum Global Services India Pvt. LtdHyderbad, IN
Data Analyst
04.2017 - 03.2022
Job overview
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Conducted data analysis to prepare forecasts and identify trends.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Tableau version used 10.3 (since Feb) and 2019.1, from Nov 2019 onwards.
- Expertise in Data Visualization knowledge and Visualization Tools like Tableau and Power BI.
- Support ongoing business processes by delivering high-quality Tableau Dashboards and performing quality checks wherever required.
- Deliver high-quality graphical representation. Proposing suitable and interactive solutions in form of Tableau views to the Business.
- Worked on multiple requirements regarding Tableau Reporting & providing the best solution to the ADG, Senior executive etc.
- Develop, Design, and Support interactive and complex Tableau dashboards.
- Translate business requirements into sustainable and efficient visualizations.
- Interact with Business users and understand their requirements from a data analytics, visualization, and UI perspective.
- Data extraction and manipulation from various source systems MS SQL Server etc.
- Recommend dashboards/charts per Tableau/Power BI visualization features and the business requirements.
- Ability to create complex descriptive charts/graphs and diagnostic dashboards/storyboards using Tableau and ability to generate automated insights using it.
- Associated with the WFM team to build Dashboards for Senior Executive, Executive, and ADG/Director level requirements for a Workforce Management project under which I worked on:
- Gathering requirements from Project Owner/Business Analyst for the dashboard.
- Developing reports in Tableau Desktop and publishing them on Tableau Server.
- Creating Database assets or Source of truth through collaborating data from various resources.
Optum Global Services India Pvt. LtdHyderabad, India
Project Analyst
04.2016 - 03.2017
Job overview
- • Associated with the PMO team to build Reporting Dashboards for ADG/Director level requirements for the Project Management office. • Gathering requirements from Project Owner/Business Analyst for the dashboard.
- Developing reports in MS Excel and publishing them to the production server. Also using the Power Query feature in excel.
- Creating Database assets on SQL queries/tables or Datameer as a Source of truth through PMO tools.
- I have been working with PMO Team, to support all levels of reports for the associated Leader/Director General. Working as a scrum master for few projects under ADG.
- Cultivated relationships with peers and clients to drive project improvements and meet targets.
- Maintain good working relationships with Business Clients from all the global offices which help in sharing best practices and addressing tool issues on priority.
- Maintaining Governance - Making sure that all the critical applications meet SOC requirements, security standards, ISO standards
- Applying “NIST Framework” across all the Cloud applications which include SaaS, PaaS & IaaS
- Relationship Building - with various owners & leaders and get their feedback on the portal & further implement the same
- Develop & Prosper the User Manuals and tools, a technical document for the CG customers for better clarity of the Process
GlobalLogic Technologies LimitedHyderabad, India
Goggle Maps Project Role-GIS Specialist II
04.2015 - 03.2016
Job overview
- Associated with Google Maps Project under vertical Geo-Engineering/Content Engineering with GlobalLogic Technologies India Pvt. Ltd.
- This project required strong command of SQL query language and extracting data tables with this, for the respective dashboard reuse.
- Local Data Operations - Performance management of ~1500 ops. Monthly and Quarterly Business Review Reports that would summarize the performances and make recommendations for the next month/quarter
- Ensured that all LTO and Strat Ops Program Managers are kept updated with core performance, updates, ongoing evaluations, etc. with weekly snippets - go/htsnippets.
- Gathered requirements from LTO and Strat Ops Program Managers on dashboard needs.
- Initiated daily Trickle reporting to keep a check on backlog/ unverified number of maps listings.
Optum Global Services India Pvt. LtdHyderbad, India
Reporting Analyst)
04.2013 - 03.2015
Job overview
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Project Introduction: United Medical Resources (UMR) - UnitedHealth Care Online Onsite Project. Minnesota, US
- Functional Area: To generate reports for Personal Health Information (PHI data)/ Members' Health Information with detailed information with the help of various Analytical Tools, MS-Excel, MS-SQL, MS-Access, etc.
- Generating & maintaining the knowledge base from mainframe applications for our service enhancements. Financial Reporting for Example Claims, Auditing, and Adjustment reports.
- Evaluating PHI-based privacy, compliance security, and environment fields & US HealthCare Policies.
- Analysis of members’ problems, and suggest solutions.
- Support and drive research and analysis for the broad range of cloud applications
- Conducted research on Privacy, HIPAA, and other US Healthcare compliance standards.
- Identifying and Incorporating the security data into the product to enhance the product functionalities
- Worked independently with onshore Stakeholders/Clients on a daily basis in coordination, and On-Shore requirements gathering along with good Multitasking and Troubleshooting skills.
Education
Ajay Kumar Garg Engineering CollegeGhazaibad
Master of Science from Computer Science
04.2013
Skills
- Scrum processes
- Agile best practices
- Meeting participation
- Software process management
- Presentation skills
- Effective customer communication
- Customer requirements analysis
- Backlog management
- Scrum methodology
- Risk analysis
- Requirements gathering
- Resource planning
- Supervision & leadership
- Analytical
- Microsoft Office
- Team building
Languages
English
Full Professional
Hindi
Native/ Bilingual
Sindhi
Native/ Bilingual
Timeline
Project Scrum Master
Work Experience Optum Global Services India Pvt. L
04.2020 - 11.2022
Data Analyst
Optum Global Services India Pvt. Ltd
04.2017 - 03.2022
Project Analyst
Optum Global Services India Pvt. Ltd
04.2016 - 03.2017
Goggle Maps Project Role-GIS Specialist II
GlobalLogic Technologies Limited
04.2015 - 03.2016
Reporting Analyst)
Optum Global Services India Pvt. Ltd
04.2013 - 03.2015
Ajay Kumar Garg Engineering College
Master of Science from Computer Science
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