Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies And Interests
Languages
Timeline
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Akar Mohammed

Louisville,KY

Summary

Dynamic Technical Specialist at Apple with a proven track record in resolving complex customer inquiries and enhancing product launches. Leveraging strong technology product knowledge and exceptional people skills. Drive customer satisfaction and sales growth. Adept at multi-tasking. Consistently deliver results that exceed expectations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Technical Specialist

Apple
Louisville, KY
06.2024 - Current
  • Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
  • Provided guidance on the selection of hardware components based on customer requirements.
  • Performed troubleshooting activities to identify root cause of system issues.

Product Specialist

Apple
Louisville, KY
11.2023 - 06.2024
  • Developed and implemented product launch plans for new products.
  • Provided customer service support to answer inquiries about product features, pricing, and availability.

Sales Associate

Dillard's
Louisville, KY
08.2022 - 11.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Computer Science - Computer Science And Engineering

University of Louisville
Louisville, KY
01-2028

Skills

  • Computer proficiency
  • Mathematical aptitude
  • Troubleshooting expertise
  • Interpersonal skills
  • Technology product knowledge
  • Sales and marketing strategies
  • Multi-tasking ability
  • Cultural awareness

Accomplishments

IT & Law Academy Mission Award, Given in Recognition of exemplary Innovation demonstrated during NTI 2.0 (Non-traditional instruction), 2020

Hobbies And Interests

  • Sports
  • Video games
  • Languages and cultures
  • Psychology

Languages

English
Native/ Bilingual
Arabic
Professional
Japanese
Elementary
Kurdish
Native/ Bilingual

Timeline

Technical Specialist

Apple
06.2024 - Current

Product Specialist

Apple
11.2023 - 06.2024

Sales Associate

Dillard's
08.2022 - 11.2023

Bachelor of Computer Science - Computer Science And Engineering

University of Louisville

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