Akash Agarwal

• Active part in knowledge transfer, creation, and implementation of Standard Operating Procedures (SOP's), process improvement ideas, streamlining billing workflow to enhance efficiency, and reduce errors.
• Managing end-to-end billing process, ensuring accurate and timely invoicing for clients across various regions.
• Collaborative work with PMOs and the finance teams to verify the billable hours, expenses, and the project cost.
• Resolving customer complaints or issues in a timely manner.
• Handling escalating problems to improve customer relations.
• Run the Power BI query to get the list of invoices that could not be processed by automation, and deep dive to fix the failure.
• Maintain accurate records of billing transactions, ensuring data integrity, and facilitating audits.
• Prepare the Aging report for the senior leadership review.
• Work with the senior group of management on SLA metric reports for the process, as per the contractual agreement.
• Comply with agreed SLAs, KPIs, and controls between the Company and the Clients.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

• Take ownership of suppliers, of payroll cycles, and relentlessly work to ensure their ongoing operations
• Lead the billing and collection process with team support
• Ensures the integrity of information by recording, verifying, consolidating, and entering transactions
• Collect, calculate and enter data in order to maintain and update payroll information
• Compile summaries of earnings, taxes, deductions, leaves, disability, and non-taxable wages and reporting
• Resolve payroll discrepancies
• Lead deployment of new tools, systems, and processes to aid in quality, efficiency, and delivery
• Maintain payroll operations by following policies and procedures
• Develop ad hoc financial and operational reporting as needed

• Dealing with clients with past due accounts to formulate payment plans
• Processing bill reminders and consultation with marketing team to resolve past-due customer accounts
• Preparing billing statements and invoices for customer purchases and recording transaction date, price and fees to support accuracy
• Research and resolves customer claims related to shortages, discount violations and returns
• Tracking contracts, proposals and waivers to keep billing accurate and current
• Targeting collections on past due accounts aged over 60 days
• Responds to inbound inquiries regarding accounts and payments
• Applying proper codes to invoices, files and receipts to keep records organized and easily searchable
• Verifies postings to ledgers to confirm accurate entry and account balances
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
• Matched purchase orders with invoices and recorded necessary information.

• Dealt with payment for Amazon Business- Pay By Invoice
• Maintained daily reports of Unapplied payments along with Bank Statement and reconciliation related activities
• Executed billing tasks and recorded information in company databases
• Generated and submitted invoices based upon established accounts receivable schedules and terms
• Took care of urgent email request from collection and to provide resolution on Customer's Escalation
• Unapplied followup to reduce the aging with account managers & collections team
• Meeting 3 day SLA - Small-balance Write-off to meet threshold
• Clearance of 120+ days unapplied balance of the customers
• Manual refund request handling
• Sole responsible to contact bank to reject any payment from the customer's end
• Taking care of urgent cases & request from the collections & customers end
• Training new joiners to understand the process
• Applied more than 500 payments per week
• Regions accountable for : US, China, Europe, India & UK

Special Processes Handled :

• Worked on a pilot process "Transparency" which include region of China, India & Europe
• Accessing the bank portal & recon the same with ERP
• Played a major role in streamlining the process
• Looked after customer's needs to set up a new business channel
• Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork
• Improved operations through consistent hard work and dedication
• Demonstrated respect, friendliness and willingness to help wherever needed

• Handled the Account Receivables of the "Marsh & McLennan U.S.A"
• Dealt as an agent between Multinational clients and different insurance provider across U.S.A
• Worked with the team of 35 techs dealing in the same process
• Worked in the special sub-process “Marsh Inter-Company”
• Worked on the potential funds kept on-account
• Dealt with the high dollar funds (Above $50,000.00)
• Worked in the special sub-process “AFCO”
• Trained the new joiners to understand the process & help them in their daily activities
• Handled the task of Month-End reporting to the onshore team directly
• Made several process improvement task & continuing with an Kaizen Project
• Maintained and prioritized to-do-list and followed up to complete tasks on-time
• Increased customer service success rates by quickly resolving issues.