Akash Agarwal
McKinney,TX
Summary
Dynamic leader with a proven track record in driving revenue growth and cultivating long-term client relationships. Skilled in consultative selling, strategic account management, supply chain and negotiation techniques. Possesses versatile skills in project management, problem-solving, and collaboration. Known for adaptability and a proactive approach in delivering effective solutions. Excels in fast-paced environments, demonstrating unparalleled commitment to continuous improvement and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Enterprise Account Lead
Wheels UP Private Jets (Parent Org Delta Airlines)
02.2023 - Current
- Company Overview: One of the largest on demand private aircraft operator in the World.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Developed an extensive network of industry contacts to generate leads and maintain a robust pipeline of prospects.
- Negotiated contracts with key stakeholders, securing long-term partnerships and revenue growth by US$6 Million.
- Tracked multiple unreturned and unreported aircraft parts like cores, rentals and duplicated orders, which were worth US$15 Million, recovered them from multiple locations across the US.
- Achieved 90% accuracy on a tremendous discrepant inventory count by physically going on several locations and counting 500k+ parts for 2-3 cycles to get 90% physical accuracy and in the software too.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boosted profits by US$25 Million every fiscal year.
- Recommended game changing points to improve processes, procedures and general execution which saved additional US$10 Million every fiscal year.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Front line contact for procurement issues, buyer/warranty, repairs, cores and inventory management.
- Provides consistently high-quality responses to all customer-related requests for all materials and related services to ensure the highest possible customer satisfaction.
- Responsible for contacts with vendor issues to resolve problems, expedite parts and assure timely deliveries.
- Oversee vendor quotes, purchase orders, and requisitions, ensuring compliance with financial policies and efficient procurement processes.
- Accountable for order processing, administration, management and facilitation of material stock dispatch from available resources (inventory warehouses, suppliers, vendors, etc.).
Manager CS, Ops and Sales
GO Rentals
02.2022 - 01.2023
- Secured Million Dollar contracts with McDonald's, HEB, Lowe's, Costco, Wal-Mart, Tommy's Car Wash, etc.
- Successfully closed deals with several high-profile clients, significantly increasing the customer portfolio.
- Grew and expanded guest base by counseling and coaching team members; building and maintaining rapport with key guests; identifying new guest opportunities; delivering exemplary guest service.
- Recommended fleet and services by identifying new opportunities, and/or product, delivery, and service changes; surveying consumer needs and trends; tracking competitors.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identify and target group guests that will generate business on behalf of GO Rentals but not conflict with FBO efforts.
- Follow up on all business inquiries and leads and qualify business to generate revenue to impact performance.
- Create and execute account plans for assigned location to ensure maximum revenue and budgeted targets are achieved.
- Ensure complete compliance with state, federal and local laws as well as compliance with the requirements of the FBO's and hotels in which GO operates or services.
- Ensure complete compliance to GO Rentals company policies and their enforcement.
- Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
Enterprise Account Manager
Supreme Airlines
09.2015 - 02.2022
- Successfully launched a new regional airline into a previously untapped market, generating substantial new revenue streams worth US$25 Million.
- Identified and targeted emerging market segments, contributing to a magnificent increase in the market share.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Developed short and long-range plans and strategies to improve and expand airlines, to attract passengers and increase utilization of flights to 90% occupancy in general aviation services.
- Consistently exceeded sales targets generating over US$2-3 Million in new revenue every fiscal year.
- Successfully closed deals with several high-profile clients, significantly increasing the customer portfolio.
- Interacted positively, collaboratively, and effectively with local high level VIP's, Royal Families, Vice President of different countries, business leaders, politicians, other department directors, managers, local, state and federal agency representatives, media representatives, passengers and members of the public.
- Collaborated with marketing to launch a successful co-branding campaign, generating increased brand awareness and sales.
- Achieved 95% on time performance.
- Liaison with local airport agencies and authorities.
- 6 years of successful direct sales experience in Merchant, e-commerce, and/or Fraud.
- Oversaw and managed a team of buyer/procurement and inventory and warehouse employees to make sure lowest AOG in the minimum turnaround time.
- Ensure customer service managers are on their toes to keep travelers satisfied and happy.
- Administered tenant leases, prepared billing statements, and managed financial transactions, including adjustments, credits, and refunds.
- Implemented benchmarking analyses on key performance indicators, leading to the identification and implementation of operational improvements.
Enterprise Account Manager - Aviation (Asia)
Sangeeta Aviation Services Pvt Ltd
01.2010 - 09.2015
- Accountable for SITC - Supply, Installation, Testing and Commissioning of 33+ airport equipment's including Artificial Intelligence equipment - AATAS, housing boxes, AFL cables, Runway Lightings, CCR, Radar's, airport beacons, frisking equipment's, etc.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Drove sales by developing US$51 Million contract sales.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability worth US$6 Million.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns by US$1 Million.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Actively participated in industry events and conferences to expand network connections while staying abreast of emerging trends.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Managed complex projects effectively, coordinating resources and timelines to meet client expectations.
- Drafted professional service contracts, lease agreements, and grant applications, facilitating seamless approval processes and legal compliance.
- Acted as the department's main point of contact for IT issues, providing technical support and computer software training to department staff.
- Conducted comprehensive financial analysis to assess the impact of airport and Fixed Base Operator (FBO) operations, resulting in improved cost management and revenue optimization.
- Front line contact for procurement issues, buyer/warranty, repairs, cores and inventory management.
- Oversee and manage a team of procurement and inventory and warehouse employees.
- Accountable for order processing, administration, management and facilitation of material stock dispatch from available resources (inventory warehouses, suppliers, vendors, etc.).
- Preparing Detailed Project Report, Consultative Policy document, Business Plan for Firms and Government Bodies in India and abroad.
- Prepare Plan and layout of airports and landing fields and direct construction work involved in leveling fields, laying out and surfacing runways, and providing drainage.
- Implemented benchmarking analyses on key performance indicators, leading to the identification and implementation of operational improvements.
- Managed lease agreements with vendors/tenants, initiated changes for management and legal review, and ensured compliance with lease terms and conditions.
- Administered tenant leases, prepared billing statements, and managed financial transactions, including adjustments, credits, and refunds.
- Responsible for technical and managerial control over construction works executed as per specifications.
- Observe progress of construction to ensure work is in conformity with specifications and advise Team Leader regarding necessary corrections.
Manager Ops and Sales
Supreme Transport Org Pvt Ltd
03.2009 - 12.2009
- Company Overview: India's top 10 Supply Chain Organization's.
- Specialization in Supply Chain Logistics, ERP systems, process improvement, and supplier management.
- Serving world leaders like General Electric, Bombardier, General Motors, Mercedes, ABB, DB Schenker, Wipro Limited, HAL, Airbus, Boeing, Rolls Royce, Indian Military, L&T etc.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Expertise in evaluating supplier performance to enhance delivery and fulfillment.
- Ensure complete compliance with state, federal and local laws as well as compliance with the requirements of the areas in which we operate or services.
- Ensure complete compliance to SUPREME company policies and their enforcement.
- Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
Asst Manager Ops and Sales
Monarch Air
01.2007 - 02.2009
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Drove Be a Pilot Program sales worth US$1.5 Million.
- Supervised day-to-day operations to meet performance, quality and service expectations for the Addison location, ensuring the smooth day to day execution of all missions.
- Accountable for domestic and international student enrollment providing complete information about course options i.e., FAA Part 61 or Part 141 training and other options.
- Accountable for managing their clearance process i.e I-20's, M1 US Visa, flight and airport transfers, SEVIS, TSA processing's, etc.
- Accountable for managing 20+ rental apartments for 100+ students with 25+ airplanes, 15+ airplane flight instructors.
- Follow the action plans to closure, ensuring on-time, on-quality and 100% customer satisfaction.
Education
Bachelors - Business Administration And Management
IEC University
FAA Commercial Pilot Airplane License -
Monarch Air
Addison, TexasSkills
- Strategic account management
- Revenue growth
- Customer portfolio management
- Operating procedures and policies
- Attention to detail
- Analytical problem solver
- Customer relationship building
- Active listening
- Resiliency
- Project management
- Negotiation
- Detail-oriented
- Critical thinking
- Communication skills
- Stakeholder interaction
- Integrity
- Task prioritization
- Fast-paced environment
- Travel experience
- Multilingual
- Upselling strategies
- Technical aptitude
- Business acumen
- Product knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Professional Working
Marathi
Full Professional
Punjabi
Professional Working
Clearances
- SEVP
- SEVIS
- AFSP
- TSA & DHS
- USCIS & FBI
- CID
- MOD
- MHA
- BCAS & DGCA
- DC SFRA
- Maryland Three Program (MD-3)
- NATACS
Timeline
Enterprise Account Lead
Wheels UP Private Jets (Parent Org Delta Airlines)
02.2023 - Current
Manager CS, Ops and Sales
GO Rentals
02.2022 - 01.2023
Enterprise Account Manager
Supreme Airlines
09.2015 - 02.2022
Enterprise Account Manager - Aviation (Asia)
Sangeeta Aviation Services Pvt Ltd
01.2010 - 09.2015
Manager Ops and Sales
Supreme Transport Org Pvt Ltd
03.2009 - 12.2009
Asst Manager Ops and Sales
Monarch Air
01.2007 - 02.2009
Bachelors - Business Administration And Management
IEC University
FAA Commercial Pilot Airplane License -
Monarch Air
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