Akash Bhattacharjee
Austin,TX
Summary
Business Development Manager with four years of experience in B2B sales and account management. Proven track record of exceeding sales targets through strategic prospecting, solution-based selling, and strong relationship management.
Overview
4
4
years of professional experience
Work History
Business Development Manager
Gartner
Austin, TX
07.2024 - Current
- Managed a territory of 500 mid-market B2B SaaS vendors.
- Ran a full sales desk: prospecting, qualifying, pricing, quoting, negotiating, and closing deals.
- Actively sought new opportunities and utilized tools such as LinkedIn, Sales Navigator, and ZoomInfo.
- Cultivated relationships with key stakeholders, up to and including C-level executives, to establish rapport and assess needs.
- Partnered with the account management team to ensure new clients are set up for success.
Sr. Client Success Specialist
Gartner
Austin, TX
04.2023 - 07.2024
- Managed client onboarding process, including scheduling introductory calls and sending welcome emails.
- Maintained accurate records of all interactions with customers in CRM system.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Provided guidance, support, and feedback to new hires throughout their onboarding experience.
PPL Refund Support
Gartner
Austin, TX
07.2023 - 12.2023
- Adhered strictly to departmental policies and procedures pertaining to issuing refunds.
- Evaluated customer complaints regarding refunds and worked towards resolution.
- Followed up with customers regarding their refund status when needed.
- Defended over $50,000 in revenue.
Client Success Specialist
Gartner
Austin , TX
04.2021 - 04.2023
- Resolved over 30 incoming support tickets per day for basic and upgraded vendors.
- Addressed client needs, and scheduled calls when necessary.
- Executed key workflows to ensure a long-term partnership with vendors.
Education
Bachelor of Commerce - Double Major Finance & Marketing
University of Melbourne
Melbourne, Australia12-2019
Diploma in Business - Business
Monash University
Melbourne, Australia07-2016
Skills
- Lead generation
- Client relationship management
- Account management
- Communication skills
- Presentation skills
- Time management
- Pipeline management
- Sales and marketing
- Cold calling
- Customer service
Accomplishments
- Generated 90 opportunities in 2024 with a 32% close rate
- Pacing 100% towards annual quota
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Business Development Manager
Gartner
07.2024 - Current
PPL Refund Support
Gartner
07.2023 - 12.2023
Sr. Client Success Specialist
Gartner
04.2023 - 07.2024
Client Success Specialist
Gartner
04.2021 - 04.2023
Bachelor of Commerce - Double Major Finance & Marketing
University of Melbourne
Diploma in Business - Business
Monash University
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