Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Akash Bhattacharjee

Austin,TX

Summary

Results-oriented business development and client success professional with over 4 years of experience supporting end-to-end sales lifecycles and account management. Team-driven and known for driving growth through data-driven insights.

Overview

5
5
years of professional experience

Work History

Business Development Manager

Gartner
Austin, TX
07.2024 - 06.2025
  • Acted as the primary point of contact for 500+ mid-market B2B SaaS vendors managing the end-to-end sales process from qualification to close for Gartner’s lead generation services (PPC & PPL).
  • Drove pipeline growth by leveraging inbound and outbound targeted outreach using tools like LinkedIn Sales Navigator & Zoom Info on a multi-channel level (Emails, Cold Calls, LinkedIn).
  • Cultivated relationships with key stakeholders, up to and including C-level executives (Demand gen leaders, VP of Sales, CMO’s), to establish rapport and assess needs.
  • Collaborated with account management to ensure smooth handoff for long-term client success and retention.
  • Built curated ROI proposals by leveraging Power BI dashboards and internal tools to support value - based selling.
  • Conducted pipeline reviews with leadership to identify stalled opportunities, and prioritize high - value prospects.
  • Contributed to weekly ‘1% better’ meetings to foster accountability and engagement.

Sr. Client Success Specialist

Gartner
Austin, TX
04.2023 - 07.2024
  • Acted as a trusted advisor for high-growth accounts through performance tracking and campaign optimization.
  • Mentored new hires as a training partner by leading one-on-one coaching sessions and providing onboarding support.
  • Authored a sales upsell document which outlined step-by-step strategies that led to multiple team-wide closed-won deals.

PPL Refund Support (Temporary Role)

Gartner
Austin, TX
07.2023 - 12.2023
  • Undertook additional responsibilities to support the refund support team during bandwidth constraints whilst balancing core client success duties.
  • Evaluated refund requests against strict guidelines.
  • Defended over $50,000 in revenue.

Client Success Specialist

Gartner
Austin, TX
04.2021 - 04.2023
  • Acted as a day-to-day point of contact for vendors.
  • Conducted onboarding walkthroughs and shared best practices for success.
  • Fielded support inquiries on Freshdesk by resolving more than 30 inbound tickets per day.
  • Participated in a PPC/PPL rotation program that served as a cross-training initiative to enhance product knowledge.

Sales Representative

Atomic/CMX Integrated
Austin, TX
01.2020 - 12.2020
  • Pitch products in high foot-traffic establishments (HEB, Walmart, Randall's).
  • Direct the hiring, training, and performance evaluations of marketing or sales staff, and oversee their daily activities.

Education

Bachelor of Commerce - Double Major in Finance & Marketing

University of Melbourne
Melbourne, Australia
12-2019

Diploma - Business

Monash University
Melbourne, Australia
07-2016

International Baccalaureate Diploma (IB) -

Canadian International School
Singapore
05-2015

Skills

  • B2B sales and pipeline management
  • Prospecting (Inbound & Outbound)
  • Account management and client success
  • Data-driven
  • Stakeholder engagement (C-level and VP)
  • Cross-functional collaboration
  • Training and mentorship
  • CRM
  • Revenue retention
  • Communication and presentation
  • Proposal development
  • Proficient in SugarCRM, Freshdesk, Power BI, LinkedIn Sales Navigator, ZoomInfo, pivot tables, Microsoft Office, and Google Suite

Accomplishments

  • Recognized across organizations for closing deals with large enterprises like Norton (Broadcom).
  • 7 closed - won deals within 3 months as a Sr. Client Success Specialist showcasing skills for success in sales.
  • Ranked in top 10 across the sales organization in pacing to quota for Q1 and Q2 and for pacing at 130% to quota in Q1.
  • Recognized for preventing several accounts from churning during tenure and ensured continued spend.

Timeline

Business Development Manager

Gartner
07.2024 - 06.2025

PPL Refund Support (Temporary Role)

Gartner
07.2023 - 12.2023

Sr. Client Success Specialist

Gartner
04.2023 - 07.2024

Client Success Specialist

Gartner
04.2021 - 04.2023

Sales Representative

Atomic/CMX Integrated
01.2020 - 12.2020

Bachelor of Commerce - Double Major in Finance & Marketing

University of Melbourne

Diploma - Business

Monash University

International Baccalaureate Diploma (IB) -

Canadian International School

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