Akash Chavda

- Managed highly available infrastructure using AWS and other cutting-edge technologies
- Monitored entire infrastructure daily basis
- Created Jenkins pipelines using Jenkinsfile with shell scripting for CI/CD purposes
- Using Groovi script created a pipeline with multi-branch Jenkinsfile
- Dockerised applications and deployed them on Kubernetes clusters along with EC2 instances using Docker
- Managed ELK stack for logging and monitoring, along with CloudWatch and SNS
- Handled RabbitMQ for message queue management
- Managed Kafka and Redpanda for the stream of date for real-time insights
- Used NGINX and load balancers in EKS and EC2 environments for load balancing and reverse proxy purpose
- Utilized Route 53 for domain pointing
- Created Kubernetes clusters using Terraform and Terragrunt
- Managed nodes, pods, ingress, HPA, controllers, replicas, and logs in Kubernetes clusters
- Handled database management like DB creation, roles, users, and access management
- Managed Opsgenie and PagerDuty for critical alert management in the production environment
- Created users, services, teams, and schedules in Opsgenie and PagerDuty
- Worked with AWS services including SNS/SQS, EC2, Route 53, IAM, ECR, S3, ElastiCache, RDS, Backup, - Parameter Store, and Secrets Manager on a daily basis

- Focused on Azure and QAD - a software-based company
- Provisioned Azure servers and automated code compilation using Jenkins and GitLab
- Ensured the security of the entire organization, including IPsec tunnel creation and maintenance
- Deployed disaster recovery using Azure DR and successfully performed dry runs
- Managed Fortinet firewall VPN creation and user management
- Handled QAD administration, YAB administration, QAD installation
- Set up Evolve, a company ERP product at the client’s end
- Containerized Evolve using Docker
- Implemented GitLab CI and GitLab-Jenkins CI/CD
- SQL Server setup and administration
- Performed SQL database replications on the client side
- Implemented a daily backup policy for database backups

- Provided hardware and software support
- Set up and managed on-premise and cloud servers
- Configured VPNs for customers and point-to-site VPNs
- Ensured seamless communication between ESIC datacenter in Delhi and regional offices
- Set up video conferencing devices and handled network troubleshooting
- Trained customer support engineers (CSE)
- Troubleshot network issues, SD-WAN, and server-client communication

- Worked as a Customer Support Engineer for the Employee State Insurance Corporation (ESIC), New India Assurance (NIA), and Life Insurance Corporation of India (LIC).
- Set up site to site Azure VPN for customer end and point-to-site VPN for users
- Managed hardware and software support for approximately 27 offices in the Saurashtra region
- Installed and configured SUSE Linux on servers and network-connected end-user workstations
- Troubleshot issues related to Local Area Network (LAN), servers, and end-user computers

- Oversaw IT infrastructure management
- Performed system configuration and maintenance
- Troubleshot and resolved hardware and software issues
- Deployed and updated softwares
- Provided user support and training