Akash Jain
Clifton,NJ
Summary
- Overall 11 years of combined experience in US Recruitment, MSP Client Management and VMS.
- An accomplished Staffing/Management Specialist; experience within the consulting and staffing industry for US client, possessing skills for client interactions and work with business to take initiative and plan/propose for enhancements.
- Conversed with Stakeholders, Executives and Management on a technical level, understand their technical requirements and present clients with only the most qualified candidates.
- Responsible for day-to-day communication with assigned VMS/MSP Service Delivery Coordinators (SDC) /Staffing Specialists for W2 and C2C requirements.
- US Industries Serviced: Finance /Banking, IT Services, Automotive, Health Care and Manufacturing.
- Researched & sourced candidates for the Staffing Consultants providing them with ample documentation on the candidate's skillset, availability, employment history and how it correlates with the current positions available with the Staffing Consultants.
- Utilized organizational and time management skills in a fast-paced environment to recruit for a wide variety of platforms and job requirements.
- Utilized various applicant tracking systems and online recruitment resources including internal Applicant Tracking System (ATS), DICE, Monster, CareerBuilder, Indeed, LinkedIn, Google searches, Google Groups and Facebook.
- Extensive experience conducting candidate searches, interviews, reference checks and offer negotiations.
- Acted as a liaison between the Account Managers and the Business Development Managers, process orientation and operations.
- Demonstrates effective communication style, excellent interpersonal and organizational skills and results driven and strategic thinking and ability to independently manage and prioritize multiple tasks simultaneously.
- Self-motivated, energetic and able to grasp new ideas quickly and translate those into desired results priorities, and deadlines change daily and strong leadership ability to achieve organization's hiring goals and objectives.
- Possess a solid understanding of Computer Systems, Telecommunications, and technical vocabulary.
- Self-motivated and energetic and able to grasp new ideas quickly and translate those into desired results priorities.
- Excellent communication and time management skills. Ability to independently manage and prioritize multiple tasks simultaneously.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
SimplifyVMS
11.2021 - Current
- Serving as the main point of SimplifyVSM contact for partners/customers
- Managing relationship between partners, business management groups and coordinating
- Communication between partners and sales teams
- Working with legal and finance to manage and execute contracts/legal documents
- Facilitating contract renewal and negotiation
- Managing to customer/partner contract SLAs
- Acting as an escalation point for high priority issues/initiatives and takes point on resolution
- Leading complex projects – assigning action items, delegating activities, enforcing accountability and deadlines
- Ensures all project documentation is created and stored
- Using knowledge of VMS and staffing industries to provide customer/partner consultation
- Available to participate in solution validation and other Implementation transition activities
- Work with partner/customer to educate them on new product offerings
- Keeping executive team apprised of opportunities/issues/customer health
- Reporting to sales teams any opportunities within partner vertical or customer expansion
- Attend weekly customer/partner status meetings
- Develops strategies to help customer/partner achieve goals and objectives
- Facilitates change management in periods of transition such as account transfers or system changes
- Serves as mentor/coach to team members
- Working with marketing acquiring references and participating in marketing activities
- Working to make customers and partners referenceable
- Facilitating branding efforts w/customers
- Participating in presales support
- Generate/deliver content for QBRʼs
- Create needed training documentation, general or customer specific
- Conduct Virtual/on-site general training or customer specific.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed technical integration, systems engineering program management, customer support and program management.
US MSP Resource Manager
Workforce LogiQ
11.2018 - 09.2021
- Responsible for all aspects of the day-to-day operation of staffing and point of contact for Client engaging managers
- Works directly with client managers to facilitate staff augmentation need and all related transactions
- Works closing with management to prepare job descriptions and requisitions for all positions
- Reviews resumes, conducts phone screens, and submits candidates to hiring manager for review
- On-going training of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS
- Work closely with Human Resources, Legal and Corporate Security, to ensure contractor compliance with corporate policies and procedures
- Daily responsibilities include contractor and supplier relations, setting-up new suppliers, coordinating candidate submittals and interviews
- Bill Rate negotiation, coordination and verification of drug and background checks
- New Supplier & Contractor VMS training in Fieldglass & Workforce LogiQ VMS
- Answer supplier questions, monitor supplier and contractor activities
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Implemented Direct Sourcing strategies to identify high-quality candidates internally.
- Partnered with Hiring Managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Trained and Manage team of 5 Program Coordinators
- Manage Customers like Audible, Wyndham Hotels & Resorts, Baylor Scott & White Health
US Senior Technical Recruiter
Mac Consultant
04.2018 - 10.2018
- IT-Alliances, Provided training to New Trainee Recruiters in understanding Screening and Sourcing Qualified Resume &
- Voice Call training
- Expertise in Full life cycle recruiting (sourcing, Phone screening, qualifying and interviewing, counseling, negotiating rate/salary, technical screening, resume submittals, scheduling client interviews, and post placement follow through) of IT professionals with BDMs/ Account Managers
- Responsible for Job postings on the Internet and updating the jobs as needed
- Searching internal data bank and the Internet to find the best candidates for all open job requirements
- Collaborate with the client groups by attending client spotlight calls to understand their hiring needs and goals
- Worked on Applicant Tracking Systems (ATS) and few VMS (Vendor management systems): Fieldglass &
- Beeline
- Attend various clients training and update calls
- Monitor feedback and tracking submissions and interviews to increase productivity using Job Diva and VMS
- Co-ordinate with team during on-boarding process to minimize delays
- Deal closely with Account Managers, Sales Managers and Recruitment Managers
- Maintain and grow close relationships with the CRM's/VMO's/ MSPs to aide in moving candidates up the ladder and in front of the hiring managers
- Follow up on all pending items and tasks on daily basis
- Manage and monitor onboarding process for all new hires
- Participates in all daily conference calls with the team and the management to streamline communication, discuss challenges, job posting coverage, and candidate's status
- Participated in weekly Supplier calls with the CRM/ VMO's/ MSPs to stay in the loop on what is going on with each job posting and the needs/concerns of the hiring managers.
US IT Senior Technical Recruiter
Cyberthink
10.2016 - 04.2018
- Responsible for managing / handling the entire recruitment life cycle in the US Staffing & technology services segment
- Responsible for internal recruitment activities i.e., - planning, screening, short listing, scheduling, preliminary interviewing (face-to-face as well as telephone interview), follow up and offer negotiation
- Posting the requirements in the external and the internal portals
- Coordinating the interviews (telephonic, Skype and in person) for all levels ranging from Mid-level management to Senior Management
- Responsible for VMO coordination, attending conference calls for specific/niche requisitions conducted by hiring managers
- Recruiting all levels of consultants ranging from programmers and help desk personnel to senior level IT directors and program managers
- Ability to effectively and professionally represent the company internally and externally
- Handle the full cycle of recruitment - source, screen, validate, offer, and close resources for job requirements
- Accountable for screening, finding, and filling various technical positions, including IT, Engineering, Project
- Management, Environmental Safety & Health, Design/Drafting, and Software/Hardware Engineering
US IT Technical Recruiter
Collabera
02.2015 - 10.2016
- Involved in Full Cycle Technical Recruitment and working for the client specific requirements
- In addition to this Maintain drop ratio below 5%
- Managed efforts to ensure utmost customer satisfaction, 95% of the time team productivity, as monitored progress
- Driving the team towards achieving individual as well as team targets
- Acted as a liaison between Sales and Delivery, process orientation and operations
- Participated in development of recruitment budget and making recommendations as required
- Developed and maintained a network of IT professionals
- Develop and maintained a solid pipeline of qualified, industry specific candidates resulting in a steady flow of prospective hires
- Effectively Delivered Positions with Finance, Banking, IT, Automotive, Healthcare and Engineering Clients:
- Well versed with Collabera's proprietary tools like CATS, REC and utilizes them optimally to get the utmost productivity
- Accounts managed: IBM, Google, AT&T, State Farm, Direct Energy, Dell, HP, Bank of America, Citi Group & many more.
US Technical Recruiter
Aita Consulting Services
04.2013 - 01.2015
- Over these 2 years, Expertise in Full life cycle recruiting (sourcing, Phone screening, qualifying and interviewing, counseling, negotiating rate/salary, technical screening, resume submittals, scheduling client interviews, and post placement follow through) of IT professionals with BDMs/ Account Managers
- Responsible for Job postings on the Internet and updating the jobs as needed
- Searching internal data bank and the Internet to find the best candidates for all open job requirements
- Experience in recruiting both for consulting and permanent candidates
- Directly responsible for placing consultants and permanent employees in various Industries
- Handle IT staffing for Financial, Healthcare, Insurance, Energy, Marketing, Telecommunications,
- Entrepreneurial and Manufacturing Organizations
- Extensively sourced candidates via the Job Boards, Web Search and Networking
- Worked on all major job boards (e.g., Dice, Career Builder, Monster and as well as Job Diva.)
- Thoroughly interviewed prospective candidates to determine skill and client compatibility
- This included negotiating salaries, relocation expenses, setting up interviews, Reference checks and extending offers of employment
- Maintained the databases in order to capture client requisition specifications, candidate/prospect information, recruiting activity, placement information, etc
- Have succeeded in placing many candidates for IT/Non-IT Requirements for clients in Financial/banking,
- Pharmaceutical, Telecom and other IT Industries
- Recruit in such disciplines as follows: Engagement Managers, Engineers (Systems, Security, Network):
- Software Developers, QA Testers, DBA's, Programmers/ Analyst, Administrators, Web/Data programmer,
- Project Managers, Architects, Systems Implementation, ERP Technology Consultants, Network Service
- Technician Others: Oracle PLM, Technical Writers and Help Desk Analyst.
Data Analyst
Tata Consultancy Services
06.2012 - 02.2013
- Worked as single point of contact for the international market research projects of FMCG clients - Reckitt
- Benckiser/BAT
- Managing requirements by providing global market research reports
- Maintained high level of quality & integrity of data
- Providing solutions to client's queries & managing relationship with internal/external Leads.
Education
Certified Cyber Security Expert (CCSE) - TechDefence (Ahmedabad) Certified Professional Ethical Hacker (CPEH) - Cyber Octet -
Graduate Diploma - Computer Application (3 Years)
AIMES
Vadodara, India2012
Skills
- Program Leadership
- Critical Thinking
- Strategic Direction
- Vendor Management
- Team Leadership
- Budgeting and Resource Management
- Recruitment and Hiring
- Pre-Employment Screening
- Human Resources Management Systems
- Talent Management
- Global Talent Acquisition
- Recruitment Management
- Client Management
Timeline
Customer Success Manager
SimplifyVMS
11.2021 - Current
US MSP Resource Manager
Workforce LogiQ
11.2018 - 09.2021
US Senior Technical Recruiter
Mac Consultant
04.2018 - 10.2018
US IT Senior Technical Recruiter
Cyberthink
10.2016 - 04.2018
US IT Technical Recruiter
Collabera
02.2015 - 10.2016
US Technical Recruiter
Aita Consulting Services
04.2013 - 01.2015
Data Analyst
Tata Consultancy Services
06.2012 - 02.2013
Certified Cyber Security Expert (CCSE) - TechDefence (Ahmedabad) Certified Professional Ethical Hacker (CPEH) - Cyber Octet -
Graduate Diploma - Computer Application (3 Years)
AIMES
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