Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akash Patel

Lexington

Summary

Customer-oriented team member with strong background in customer relations/service. Ability to handle multiple tasks simultaneously with high efficiency. Willing to take on added responsibilities to meet team goals. Skilled in operations management, I effectively resolved guest concerns, fostering loyalty and satisfaction. Committed to creating a supportive and efficient work environment.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

The Sire Hotel
01.2024 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Hotel Front Desk Agent

Holiday Inn Express Richmond
12.2020 - 12.2023
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Guest Service Associate

Target
10.2017 - 10.2020
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Trained new team members for the front end of the store and help answer and questions that they may have.
  • Trained to be front end supervisor.

Hotel Maintenance

Holiday Inn Express Berea
05.2017 - 08.2017
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment and areas around the property.
  • Executed tasks within time constraints.
  • Reported issues to property manager so effective resolutions could be put into place.

Education

MBA -

Eastern Kentucky University
Richmond, KY
05-2023

B. S. Hospitality Management And Tourism -

University of Kentucky
Lexington, KY
12-2020

Skills

  • Staff management
  • Operations management
  • Delegating work
  • Employee scheduling
  • Teamwork and collaboration
  • Customer service
  • Staff training/development
  • Time Management

Timeline

Assistant General Manager

The Sire Hotel
01.2024 - Current

Hotel Front Desk Agent

Holiday Inn Express Richmond
12.2020 - 12.2023

Guest Service Associate

Target
10.2017 - 10.2020

Hotel Maintenance

Holiday Inn Express Berea
05.2017 - 08.2017

MBA -

Eastern Kentucky University

B. S. Hospitality Management And Tourism -

University of Kentucky

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