Akash V N
Team Lead
Bangalore,Karnataka
Summary
Dynamic team leader with extensive experience at Cognizant, excelling in client service and process improvement. Successfully managed a diverse team of 40, driving automation projects and ensuring timely deliverables. Proven ability to enhance team collaboration and maintain high standards of quality, while fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Team Leader
Cognzant
Bengaluru, Karnataka
01.2025 - Current
- Contributed to automation projects.
- Managed a portfolio of 4 clients.
- Performed UAT testing to ensure compliance with requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers.
SME
Cognizant
Bengaluru, Karnataka
07.2022 - 12.2024
- Managed numerous clients and guaranteed timely deliverables.
- Managed client relationships to ensure satisfaction.
- Engaged in transitioning services for various clients.
- Streamlined quality assurance operations through automation and process improvements.
- Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and end-users.
- Contributed to the development of new testing procedures and methodologies for better evaluation of material properties.
Senior Associate
Cognizant
Bengaluru, Karnataka
10.2020 - 06.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Process Associate
Cognizant
Bengaluru, Karnataka
01.2019 - 10.2020
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Education
MBA - Operations And Supply Chain Management
Pondicherry University
Bengaluru 03.2025
Bachelor of Commerce (B.Com) - Finance
St. Josephs College
Bengaluru03.2018
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Quality improvement
People management
Client service
Process improvement
Research
Risk assessment
Risk analysis
Timeline
Team Leader
Cognzant
01.2025 - Current
SME
Cognizant
07.2022 - 12.2024
Senior Associate
Cognizant
10.2020 - 06.2022
Process Associate
Cognizant
01.2019 - 10.2020
Bachelor of Commerce (B.Com) - Finance
St. Josephs College
MBA - Operations And Supply Chain Management
Pondicherry University
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