Akasha Brown
Albany,NY
Summary
Experienced cashier with over 5 years in customer service and proficiency in POS systems, recognized for punctuality and reliability. Adept at collaborating in fast-paced environments while maintaining meticulous attention to detail, ensuring every customer interaction is friendly, professional, and efficient. Skilled in taking phone orders, greeting customers, processing transactions, and coordinating. Strong communication and teamwork skills contribute to a dynamic team setting, complemented by a foundational understanding of medical billing processes and proficiency in billing software to enhance operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Autism Learning Partners
08.2025 - Current
- Implemented individualized treatment plans to improve social skills and communication in children with autism.
- Conducted behavioral assessments to track progress and adjust strategies as needed.
- Monitored client safety during sessions, ensuring adherence to established protocols and guidelines.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Worked as part of collaborative team to address changing needs of children and families.
Patient Billing Representative
Albany Medical Center
09.2024 - 08.2025
- Created a streamlined system for managing and monitoring outstanding claims, resulting in faster reimbursement times from insurers.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Enhanced customer service to ensure patient satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Wendys
02.2022 - 08.2024
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Party City
10.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided excellent customer service while demonstrating strong product knowledge.
- Assisted customers with finding merchandise to best suit their liking.
- Organized racks and shelves to maintain store's visual appeal.
Counselor
Manhattanville Center
01.2019 - 07.2019
- Prepared financial reports for management review, highlighting trends in revenue generation and areas for improvement.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Chaperoned trips to an array of locations in and outside of New York City.
- Fostered strong relationships with the senior counselors and reported any notable concerns or incidents.
- Ensured children's safety through accurate recordkeeping and maintaining a safe environment.
- Helped facilitate drills that developed children's basketball skills.
Education
Morrisville State College
Morrisville, Ny05.2024
High School Diploma -
NYC Charter High School For Architecture, Engineering & Construction Industries
Bronx, NY06.2022
Skills
- Punctual
- Reliable
- POS systems
- Communication
- Customer service
- Motivated
- Teamwork
- Attention to detail
- Financial counseling
- Insurance verification
- HIPAA compliance
- Patient account management
Websites
Additional Information - Activities
- Book Club, Member/ Executive board
- Yearbook Committee
Languages
Spanish
Limited Working
Timeline
Behavior Technician
Autism Learning Partners
08.2025 - Current
Patient Billing Representative
Albany Medical Center
09.2024 - 08.2025
Cashier
Wendys
02.2022 - 08.2024
Sales Associate
Party City
10.2020 - 10.2021
Counselor
Manhattanville Center
01.2019 - 07.2019
Morrisville State College
High School Diploma -
NYC Charter High School For Architecture, Engineering & Construction Industries