Akasha Jones
Hinesville,GA
Summary
Hardworking food service professional efficient at multitasking in fast-paced environments to deliver exceptional service to all guests. Proven skills in working quickly and accurately to satisfy customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Service Champion, Food Champion, Team Trainer, Shift Lead, Assistant General Manager, & General Manager
Tacobell
11.2022 - Current
- Successfully ran a QSR restaurant
- Job Duties included schedules, inventory management, recruitment, marketing, training, building sales, and team retention.
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Maintained counter areas in neat and clean fashion.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
Host, Togo Server, Team trainer, Server & Service Professional (Shift Lead)
Longhorn SteakHouse
12.2020 - 11.2022
- Successfully assisted the management team during high volume times
- Job duties included directing the team, training team members on policies and procedures, expediting food, maintaining cleanliness, and quality control procedures.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Welding 1 Certificate -
Coastal Pines Technical College
Waycross, GALong County High School
01.2023
Skills
- ServSafe Certified
- Extensive knowledge in food service management
- Excellent writing and communication skills
- Inventory management
- Schedule management
- Restocking Condiments
- Restocking Skills
- Safe Drops
- Safe Food Handling
- Processing Payments
- Taking Orders
- POS Experience
- Customer Relations
- Temperature Monitoring
- Food and Beverage Preparation
- Food Preparation
- Cash Drawer Operations
- Time Management and Organization
- ServSafe
- Cleaning and Sanitation
Timeline
Service Champion, Food Champion, Team Trainer, Shift Lead, Assistant General Manager, & General Manager
Tacobell
11.2022 - Current
Host, Togo Server, Team trainer, Server & Service Professional (Shift Lead)
Longhorn SteakHouse
12.2020 - 11.2022
Welding 1 Certificate -
Coastal Pines Technical College
Long County High School
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