Akasha Owens
Sr. Patient Care Coordinator
Mount Vernon ,NY
Summary
Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
2
2
years of professional experience
Work History
Sr Patient Care Representative
CityMD: Urgent Care
Yonkers, NY
10.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Athena EMR System to schedule appointments.
- Compiled and reviewed medical charts.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained pre- and post-treatment vital signs and weight.
Medical Administrative Assistant
Sono Bello
Westchester County, NY
08.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained current and accurate medical records for patients.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Enhanced office productivity by handling high volume of callers per day.
- Called patients to confirm scheduled appointments day in advance.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Converted paper charts into digital files and uploaded to EMR system.
- Supported office staff and operational requirements with administrative tasks.
Dental Receptionist
Westchester Putnam Endodontics
New Rochelle, NY
09.2020 - 01.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Registered and verified patient records before triage with most up-to-date information.
- Implemented Dentrix for digitizing and organizing over 300 medical records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
Front Desk Supervisor
Rye Harrison Veterinary Hospital
Rye, NY
03.2019 - 10.2019
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for Veterinary reputation, staff productivity and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Created lasting relationships with guests that built loyalty and drove veterinary revenue.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Front Desk Night Auditor
Westchester Center For Independent Living
Yonkers, NY
12.2018 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Documented accounts and logs throughout shift to keep up with requirements.
- Monitored facility security for guest and personnel safety.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Education
Associate of Applied Science - Medical Administration Management
Monroe College
New Rochelle, NY12.2022
Skills
- Resolving Problems
- Operational Requirements
- Communicating to Patients and Families
- Patient Greeting
- Patient Account Reviews
- Customer Satisfaction
- Software Applications
- Medical Billing
- Insurance Verification
- Office Operations
- Telephonic Triage
- 50 WPM Typing Speed
- Time Management
- Office Administration
- Registration and Scheduling
- Gathering Information From Patients
Timeline
Sr Patient Care Representative
CityMD: Urgent Care
10.2021 - Current
Medical Administrative Assistant
Sono Bello
08.2021 - 12.2021
Dental Receptionist
Westchester Putnam Endodontics
09.2020 - 01.2021
Front Desk Supervisor
Rye Harrison Veterinary Hospital
03.2019 - 10.2019
Front Desk Night Auditor
Westchester Center For Independent Living
12.2018 - 03.2019
Associate of Applied Science - Medical Administration Management
Monroe College
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