Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Akashdeep Grewal

Poulsbo,WA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Mann Petroleum. Excelled in money handling and problem-solving, significantly improving service delivery. Expert in Microsoft Excel and fostering teamwork, adept at leading under pressure. I am a hard working, honest individual. I am a good time keeper, always willing to learn new skills. I am friendly helpful and polite. I am able to work independently in busy environment and also within a team setting

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Umpqua Bank
04.2024 - Current

Offered advice and assistance to customers, paying attention to special needs or wants.

Worked six months short staffing and without manager, pretty much learned my own.

Resolving customer issues

Maintaining customer relation

Following up with customer

Processing payments and returns

Recommending products and services

Customer Service Representative

Washington Federal Bank
09.2021 - 06.2022

Answered customer telephone calls to avoid on hold wait times.

Provided customer service with high level of service, privacy and confidentiality and friendly, welcoming attitude

Handled all transactions services including bank deposit, withdrawals financial transfers and other bank transactions.

Assistant Manager

Mann Petroleum
04.2017 - 02.2020

In charge of day to day operations which can include inventory, employee scheduling, hiring and training, ordering and receiving supplies

Education

Bachelor Of Arts - Fine Arts, Social Sciences, Languages

Punjab University
Chandigarh, India
05.2015

High School Diploma -

Sultan High School
Sultan, WA
06.2010

Skills

Customer service

Languages

Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Umpqua Bank
04.2024 - Current

Customer Service Representative

Washington Federal Bank
09.2021 - 06.2022

Assistant Manager

Mann Petroleum
04.2017 - 02.2020

Bachelor Of Arts - Fine Arts, Social Sciences, Languages

Punjab University

High School Diploma -

Sultan High School
Akashdeep Grewal