A'Kashi Jefferson
Summary
Dedicated Learning Ambassador with a proven track record in facilitating engaging training sessions and promoting a culture of continuous learning. Expertise in developing training materials and addressing skill gaps to enhance team collaboration and performance.
Overview
3
3
years of professional experience
Work History
Learning Ambassador
Amazon
Romulus
03.2025 - Current
- Facilitated engaging learning sessions for new team members at Amazon.
- Assisted in onboarding processes to ensure smooth transitions for employees.
- Promoted a culture of continuous learning within the organization.
- Developed training materials aligned with Amazon's operational standards.
- Collaborated with teams to identify skill gaps and address training needs.
Lead CSR
Henry Ford Hospital
Detroit
01.2025 - 08.2025
- Managed patient inquiries and resolved concerns efficiently.
- Coordinated communication between departments to enhance service delivery.
- Trained new staff on customer service protocols and hospital policies.
Manager in Training
Mcdonalds
Livonia
03.2023 - 03.2025
- Managed daily operations and ensured compliance with company policies.
- Assisted in inventory management to maintain adequate stock levels.
- Trained new team members on service standards and operational procedures.
- Implemented quality control measures to enhance food safety and cleanliness.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
Education
High School Diploma -
Mumford Highschool
Detroit, MI06-2025
Skills
- Customer service
- Employee training
- Team collaboration
- Project management
- Learning facilitation
- Communication skills
Timeline
Learning Ambassador
Amazon
03.2025 - Current
Lead CSR
Henry Ford Hospital
01.2025 - 08.2025
Manager in Training
Mcdonalds
03.2023 - 03.2025
High School Diploma -
Mumford Highschool