Akaya Miller-Daye
Washington,DC
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
7
7
years of professional experience
Work History
Director of Operations
TMC Holdings
Washington , D.C.
07.2023 - Current
- Developed training programs for new employees as well as existing staff members.
- Managed executive-level correspondence, including proofing, editing, and preparation for senior leadership.
- Planned delivery routing, team workflows, and promotional initiatives.
- Coordinated high-level meetings, prepared agendas, and facilitated staff assignments for executive briefings.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Oversaw scheduling and travel arrangements, ensuring alignment with organizational goals.
- Mitigated business risks by working closely with staff members and assessing performance.
HR & Payroll Adminstrator
TMC Holdings
Washington, DC
06.2022 - 07.2023
- Determined and tracked budget expenses with accuracy and transparency.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Provided assistance to Human Resources staff during the hiring process by calculating wages and preparing new hire paperwork.
- Processed manual checks when necessary due to incorrect direct deposit information or other special payment requirements.
- Analyzed, reconciled and processed payroll data for accuracy and compliance with applicable regulations.
- Reviewed costs, expenses and revenues associated with construction projects.
- Conducted regular audits of payroll records to ensure accuracy and compliance.
- Supervising payroll staff, coaching employees, and improving team efficiency.
- Onboarded new employees in time reporting and payroll systems.
Supervisor of Operations
The Garden
Washington, D.C.
10.2020 - 06.2022
- Addressed customer concerns with suitable solutions.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Evaluated existing processes regularly for potential optimization opportunities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Customer Service Representative
Department of Parks and Recreation
Washington, DC
01.2018 - 03.2022
- Initiated and set goals for programs according to strategic objectives of organization.
- Spearheaded program planning and staff development to promote growth.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Maintained communication with clients throughout their involvement in the program.
- Collaborated with external partners to leverage resources for the program's success.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts - Psychology
Trinity Washington University
Washington, DC12-2018
Skills
- Executive Correspondence & Communication
- Relationship Liaison & Stakeholder Engagement
- Operational planning
- Data analysis
- Compliance & Risk Management
- Budget management
- Team leadership
- Employee onboarding
- Payroll administration
- Procurement
- Employee relations
References
References available upon request.
Timeline
Director of Operations
TMC Holdings
07.2023 - Current
HR & Payroll Adminstrator
TMC Holdings
06.2022 - 07.2023
Supervisor of Operations
The Garden
10.2020 - 06.2022
Customer Service Representative
Department of Parks and Recreation
01.2018 - 03.2022
Bachelor of Arts - Psychology
Trinity Washington University
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