Akayla Beaton
General Manager
Pompano Beach,FL
Summary
. Encouraging manager with 8- years of leadership experience. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Aspen Dental
Delray Beach, FL
2023.04 - Current
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed billing problems, researched issues, and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Analyzed and addressed escalated claims to resolve issues quickly.
Assistant General Manger
Athleta
10.2022 - 04.2023
- Experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Represent the brand and understand the competition and retail landscape
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
- Manage Yearly Budget
- Create strategies and processes to drive store sales and deliver results
- Conduct Self Compliance Audit
Healthcare Recruiter
HCA Healthcare
05.2022 - 10.2022
- Consulting with the Hiring Manager to understand organizational recruitment strategy
- Agreeing on a recruitment mandate with the Hiring Manager
- Searching for and approaching suitable candidates
- Posting job ads to attract applicants
- Managing the interview, assessment, and shortlisting process
- Maintaining a lead database
Assistant Manager
Athleta
02.2021 - 02.2022
- Resolved customer complaints
- Build rapport with customers by providing accurate guidance
- Made schedules for staff
- Perform service leader duties
- Make bank deposits
- Recruit, hire and Develop highly productive brand associate and expert teams
- Ensure consistent execution of standard operating procedures
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset
- Promote community involvement
- Ensure all compliance standards are met
Assistant Manager
Gap
08.2019 - 02.2021
- Resolved customer complaints
- Build rapport with customers by providing accurate guidance
- Made schedules for staff
- Perform service leader duties
- Make bank deposits
- Recruit, hire and Develop highly productive brand associate and expert teams
- Manage yearly budget
- Ensure consistent execution of standard operating procedures
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset
- Promote community involvement
- Ensure all compliance standards are met
Assistant Manager
Gap
09.2016 - 07.2019
- Resolved customer complaints
- Answered customer questions about a specific product
- Build rapport with customers by providing accurate guidance
- Made schedules for staff
- Reconcile cash draws
- Make bank deposits
- Build schedules
- Manage yearly budget
Education
Bachelors - Human Services
New York City College of Technology of The City University of New York
Brooklyn, NYundefined
Long Island City High School
Skills
- Strategic Planning Skill
- Aloha POS
- Team Leadership Expertise
- Budget Controls
- Business Operations Knowledge
- Procedural Optimization
- Operations Oversight
- Strategic Account Development
- Brand Standards Audits
- Process Improvement
- Property Walks
- Expenditure Authorization
- Performance Monitoring and Evaluation
- Promotion Implementation
- Sales Forecasting
- Oversee Administrative Functions
- Promotional Announcements
- Improve Performance
- Loss Prevention Strategies
Timeline
Dental Office Manager
Aspen Dental
2023.04 - Current
Assistant General Manger
Athleta
10.2022 - 04.2023
Healthcare Recruiter
HCA Healthcare
05.2022 - 10.2022
Assistant Manager
Athleta
02.2021 - 02.2022
Assistant Manager
Gap
08.2019 - 02.2021
Assistant Manager
Gap
09.2016 - 07.2019
Bachelors - Human Services
New York City College of Technology of The City University of New York
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Long Island City High School