Akayla Bolden
Customer Service Representive
Indianapolis,IN
Summary
Dynamic professional with a strong work ethic and strategic thinking. Proven ability to enhance efficiency through effective time management and problem-solving skills. Recognized for cultivating relationships and executing successful promotional strategies, driving brand visibility and engagement. Providing a high level of high-quality customer services.
Overview
7
7
years of professional experience
Work History
Athlete
GXO Logistics
01.2024 - Current
- Operated material handling equipment to transport goods within warehouse efficiently.
- Maintained cleanliness and organization of work area to promote safety standards.
- Collaborated with team members to streamline shipping and receiving processes.
- Conducted regular inspections of equipment for maintenance needs, reducing downtime.
- Executed inventory counts to support accurate tracking of materials and supplies.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Surveyor
White Oak Construction
04.2023 - 01.2024
- Conducted site surveys to assess land and property boundaries using advanced surveying instruments.
- Collaborated with project managers to ensure accurate data collection and reporting for construction projects.
- Reviewed survey data for accuracy, identifying discrepancies and recommending solutions promptly.
- Interact face to face with potential clients, offering our services, with a scripted pitch and rebuttal's.
- Setting appointments for clients desired needs on their approach on the project in mind
Brand Ambassador
Monumental Solutions
05.2022 - 01.2024
- Developed and executed promotional strategies to enhance brand visibility and engagement.
- Cultivated relationships with local businesses to expand brand partnerships and community outreach.
- Conducted market research to identify trends and consumer preferences, informing marketing tactics.
- Collaborated with cross-functional teams to create compelling marketing materials that resonate with target audiences.
Team Member
TFT Global
06.2022 - 04.2023
- Collaborated with team to execute daily operations efficiently and meet production goals.
- Assisted in maintaining inventory accuracy through regular audits and stock checks.
- Operated machinery safely while adhering to company safety protocols and procedures.
- Trained new team members on operational processes and safety guidelines.
- Communicated effectively with cross-functional teams to resolve operational issues promptly.
- Streamlined workflow processes to reduce downtime and enhance productivity.
Caregiver
Comfort Keepers
01.2022 - 05.2022
- Provided personal care assistance, ensuring comfort and safety for clients in daily activities.
- Developed and implemented individualized care plans based on client needs and preferences.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Coordinated transportation for clients to medical appointments and community events.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Stocker
Merit Logistics
11.2021 - 03.2022
- Executed inventory management, ensuring accurate stock levels and timely replenishment.
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Maintained organized stock layout, enhancing accessibility and reducing retrieval time.
- Collaborated with team members to optimize workflow and improve overall efficiency.
- Performed inventory control, such as counting, and stocking merchandise.
Call Center Representative
Chime Solutions
07.2021 - 11.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Provided accurate information regarding products and services to enhance customer experience.
- Utilized CRM software to track interactions and manage customer data effectively.
- Trained new team members on processes, systems, and best practices for handling calls.
- Collaborated with cross-functional teams to streamline communication and resolve complex issues.
- Monitored call metrics to identify trends, enhancing performance and service delivery strategies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Host
Lazy Crab
07.2021 - 11.2021
- Managed guest seating and waitlist effectively to optimize dining flow.
- Trained new hosts on customer service standards and operational procedures.
- Coordinated with kitchen and serving staff to ensure timely order delivery.
- Resolved guest inquiries and complaints promptly to enhance satisfaction.
- Developed strategies to improve guest experience through attentive service.
- Monitored restaurant ambiance, ensuring cleanliness and comfort for patrons.
Home Health Aide
Three Tier Agency
02.2020 - 07.2021
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, enhancing independence and quality of life.
- Monitored vital signs and documented health changes for healthcare providers.
- Coordinated medication administration, improving adherence to prescribed regimens.
- Developed personalized care plans in collaboration with healthcare teams for optimal client outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
DSP
Wabash Center
02.2019 - 02.2020
- Provided direct support to individuals with disabilities in daily living activities.
- Assisted in developing and implementing personalized care plans.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Monitored and documented client progress, ensuring compliance with care standards.
- Led group activities to promote social interaction and skill development among clients.
- Advocated for client needs, fostering a supportive environment that encourages independence.
Education
High School Diploma -
Lafayette Jefferson High School
Lafayette, IN01-2019
Skills
- Time management
- Strong work ethic
- Competitive
- Strategic thinking
- Leadership development
- Visualization techniques
- Promotions and marketing strategies
- Responsible
- Contract negotiation expertise
- Multitasking
- Problem-solving
- Conflict resolution
- Reliability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Athlete
GXO Logistics
01.2024 - Current
Surveyor
White Oak Construction
04.2023 - 01.2024
Team Member
TFT Global
06.2022 - 04.2023
Brand Ambassador
Monumental Solutions
05.2022 - 01.2024
Caregiver
Comfort Keepers
01.2022 - 05.2022
Stocker
Merit Logistics
11.2021 - 03.2022
Call Center Representative
Chime Solutions
07.2021 - 11.2021
Host
Lazy Crab
07.2021 - 11.2021
Home Health Aide
Three Tier Agency
02.2020 - 07.2021
DSP
Wabash Center
02.2019 - 02.2020
High School Diploma -
Lafayette Jefferson High School
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.