Akaylia Fowler
Casa Grande,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
04.2022 - 07.2023
- Resolved 75% of all staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Launched quality assurance practices for each phase of development
Cashier
Family Dollar
03.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Front Desk Agent
Holiday Inn
10.2020 - 02.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Customer Service
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Data Entry
- Critical Thinking
- Active Listening
- Customer Relations
- Problem Resolution
- Product Knowledge
- Data Collection
Timeline
Manager
McDonald's
04.2022 - 07.2023
Cashier
Family Dollar
03.2021 - 07.2022
Front Desk Agent
Holiday Inn
10.2020 - 02.2021