Akaylia Wright
Spanish Town,Jamaica
Summary
Solutions-focused, team-oriented and an ethical professional with a proven track record of delivering exceptional customer service for over two years. Skilled in handling customer inquiries, executing information operations, complaints, and resolving complex issues with a customer centric approach. Well organized, with an attitude of self motivation and creativity, keen eye for detail, excellent time management skills, and a collaborative mindset that thrives in team environments.
Overview
6
6
years of professional experience
Work History
Customer Relations Representative
Jamaica Public Sector
01.2023 - Current
- Ascertain customer needs and resolve issues in a timely manner and efficient way, using probing or other communication skills
- Ensure that complaints are resolved or appropriately escalated in a timely manner
- Help with the planning and support of team events
- Develop good product and service knowledge to effectively troubleshoot and resolve technical issues
- Prepare reports from data collected from customers
- Providing information on company policies, and ensuring customer satisfaction
- Responding to customer inquiries sent via email and chat
Customer Service Relation Representative
VXI Limited Jamaica Limited
01.2021 - 01.2023
- Provide prompt and efficient responses to customer questions via phone, email, and chat
- Resolved customer complaints and escalated issues to the appropriate department when necessary, resulting in a 95% customer satisfaction rate
- Collaborate with other team members and departments to ensure customer satisfaction
- Follow company policies and procedures when handling customer requests and issues
- Maintain a high level of company product knowledge to effectively answer customer queries
- Prepare call-related information for purposes of auditing and reporting
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
Inventory Clerk
Town Center Pharmacy
08.2018 - 09.2018
- Managed inventory of medical supplies, ensuring accurate tracking and timely
- Recorded information, shortages, and discrepancies to keep records current and accurate
Education
High School Diploma -
Jose Marti Technical High School
High School Diploma -
Jonathan Grant High School
Skills
- Skilled in working collaboratively as part of a team
- Proficient in using Microsoft Office and Adobe
- Strong problem solving abilities with a customer-centric approach
- Excellent written and verbal communication skills
- Excellent multitasking and organizational skills
- Strong attention to detail
Timeline
Customer Relations Representative
Jamaica Public Sector
01.2023 - Current
Customer Service Relation Representative
VXI Limited Jamaica Limited
01.2021 - 01.2023
Inventory Clerk
Town Center Pharmacy
08.2018 - 09.2018
High School Diploma -
Jose Marti Technical High School
High School Diploma -
Jonathan Grant High School