Akaysha Berensen
Kailua-Kona,HI
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Cedar Psychiatry
07.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Medical Receptionist
Meridian chiropractic
07.2022 - 07.2023
- Running the front desk
- Duties consist of; Pulling insurance, Walking patients back to the doctors room, hands on with patients, answering calls, faxing, emails, text messages, taking payments, scheduling patients, scheduling meetings for the doctors
- I performed paralegal duties
- Talking with lawyers, insurance companies, sending out billing codes and notes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Appointment Setter
DaBella
02.2022 - 07.2022
- Call outbound to set appointments for previous customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Nanny
Remote
02.2020 - 12.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Flagger/Traffic Control
Big horn
12.2020 - 07.2021
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
- Managed work zones using large signs and hand signals to direct traffic.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
Customer Service Representative
World Connections
12.2020 - 07.2021
- Answer incoming calls and asses the customer over the phone
- I would then move on to troubleshoot over the phone, order parts, and take payments.
Caregiver
Remotely
02.2020 - 06.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Day Care Center Teacher
OVER THE RAINBOW CHILD CARE CENTER
10.2017 - 04.2018
- I'm the morning I was with the infants and toddlers
- I would serve them breakfast and read a book with them
- In the afternoon I was in the 3's class
- I would do art activities with them, and read to them or play outside.
Customer Service Representative
Black Turtle Services
04.2017 - 12.2017
- I would take inbound calls as they come in
- Gather our consumers personal information
- I would then proceed to further assist them with setting up, and pick them an insurance plan that best for their needs, and answer and other further questions they had.
Sales Representative
Clearlink
03.2016 - 05.2017
- I would take inbound calls and answer customers questions about the services that they needed
- I would sent up an account for them; get all of their sensitive information, qualify them, and adjust the services for their needs.
Teaching Assistant
Little Munchkins
12.2016 - 01.2017
- I was assigned to help the children throughout the day with activities such as, learning, reading, writing and eating
- I had to come up with an organized plan for an activity to help the kids each day with basic learning and fun.
Wendy's Crew Member
Wendy's
06.2016 - 12.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Ride operator
Lagoon Amusement park
05.2013 - 06.2015
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
Education
High school or equivalent - High School
Syracuse High School
Syracuse, UT05.2016
Skills
- Child Managment
- Early Childhood
- Teacher Assistant
- Childcare
- Infant Care
- Toddler Care
- Autism Experience
- Experience with Children
- Special Needs
- Continuous improvement
- Documentation review
- Typing
- Medical Receptionist
- HIPAA
- Nannying
- Medical Scheduling
- Meal Preparation
- Medical Records
- English
- Medical records
- Medical terminology
- Customer service
- Restaurant experience
- Cash register
- Communication skills
- Cash handling
- Front desk
- Cold calling
- Early childhood education
- Teaching
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Certification
- CPR/AED
- First Aid Certification
Additional Information
Great communication skills, computer skills, fast learner, very reliable.
Timeline
Front Desk Receptionist
Cedar Psychiatry
07.2023 - 04.2024
Medical Receptionist
Meridian chiropractic
07.2022 - 07.2023
Appointment Setter
DaBella
02.2022 - 07.2022
Flagger/Traffic Control
Big horn
12.2020 - 07.2021
Customer Service Representative
World Connections
12.2020 - 07.2021
Nanny
Remote
02.2020 - 12.2021
Caregiver
Remotely
02.2020 - 06.2020
Day Care Center Teacher
OVER THE RAINBOW CHILD CARE CENTER
10.2017 - 04.2018
Customer Service Representative
Black Turtle Services
04.2017 - 12.2017
Teaching Assistant
Little Munchkins
12.2016 - 01.2017
Wendy's Crew Member
Wendy's
06.2016 - 12.2016
Sales Representative
Clearlink
03.2016 - 05.2017
Ride operator
Lagoon Amusement park
05.2013 - 06.2015
High school or equivalent - High School
Syracuse High School
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