Akaysha Henry

GS: GS-0679

Hours per week: 40 M-F

I effectively utilized the MHS Genesis system to gather, organize, and maintain patient records and scheduling information with precision and efficiency. With a deep understanding of healthcare policies and procedures, I communicated clinic and hospital information to patients with clarity and professionalism. Managing patient appointment schedules through MHS Genesis, I ensured seamless coordination of care and promptly addressed any delays. Resolving patient inquiries and complaints with efficiency, I escalated complex issues within the system as needed. Within the Breast Imaging Center, I coordinated clinical and clerical responsibilities to optimize workflow efficiency using MHS Genesis technology. Analyzing educational data within the Radiology department, I provided recommendations for improving administrative processes and ensuring compliance with accreditation standards. Additionally, I managed data tracking and patient information organization using MHS Genesis and MRS 7 systems to enhance efficiency in patient care. Through my strong accountability and decision-making skills, I contributed to improving administrative processes and enhancing patient care outcomes within a medical setting. Utilized the MHS Genesis system to gather, organize, and maintain patient records and scheduling information with a high level of accuracy and efficiency

CTR Walter Reed National Military Medical Center

Hours per week: 40 M-F

Proficiently communicate with service members through telephone and email to facilitate the initiation of the MEB and schedule counseling with PEBLO, showcasing strong communication skills. Provide clear and detailed instructions, both written and verbal, to guide service members through each step of the boarding process, ensuring comprehension and adherence at WRNMMC. Emphasize the importance of accurate form completion to thoroughly assess all conditions during onboarding, highlighting attention to detail and meticulousness. Utilize AHLTA-Web Print to prepare and coordinate medical documentation, creating electronic records of previous encounters, medication profiles, lab tests, RAD reports, clinical notes, and inpatient records with precision and efficiency. Maintain well-organized and functional case files, showcasing meticulous record-keeping abilities.

Hours per week: 40 M-F

Expertly managed registration and co-pay collections with precision and efficiency

In my role at Medstar Washington Hospital Center, I skillfully assisted in scheduling patients for procedures and completing essential paperwork. I expertly managed registration processes and efficiently collected co-pays with precision. Demonstrating exceptional interpersonal skills, I warmly greeted and assisted all patients. Additionally, I proficiently handled insurance verification tasks and efficiently resolved billing alerts, ensuring accuracy in processing medical records with meticulous attention to detail.

Hours per week: 40 M-F

Experienced in patient registration and appointment scheduling, with a focus on accuracy and efficiency. Skilled in documenting and verifying insurance information to support seamless patient care. Demonstrated adaptability and expertise in providing versatile support to master schedulers, leading a team of 7 employees to ensure adherence to scheduling protocols and updates for precise accuracy. Collaborated with team members to address discrepancies and set clear expectations for improvement, implementing rewards and incentives to motivate employees. Proficient in communication with the hospital via Outlook as an off-site team member.

Hours per week: 40 M-F

Proficiently handled front desk duties by warmly greeting patients and handling calls with professionalism. Expertly managed copays and verified insurance information to ensure seamless patient interactions. Demonstrated efficiency in updating medical records and effectively triaging patients. Skilled in explaining treatment procedures to patients, showcasing strong communication abilities and a commitment to continuous learning.

Hours per week: 40 M-F

Proficiently executed registration and insurance verification responsibilities with precision and meticulous attention to detail. Effectively oversaw collections processes for outstanding medical bills, demonstrating strong financial acumen. Strategically reviewed and appealed denied claims to optimize reimbursement outcomes. Showcased expertise in database maintenance and efficiently completed various administrative tasks as required.