Arianna Lewis
Cape Coral
Summary
Experienced Guest Services and Office Admin with 10 years of experience in Customer/Guest Services. Highly motivated in resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dedicated to improving guest experiences and maintaining professional appearance and demeanor, and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Licensed Real Estate Agent
Weichert Realtors Agency One
01.2021 - 10.2024
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
- Promoted properties to target audiences to enhance revenue generation.
- Increased project productivity by collaborating with builders, investors and developers.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Managed over 50 customer calls a day.
- Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Verified payment and loan paperwork for property sales, working closely with banks, buyers and sellers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Director of Corporate Relations & Office Admin
Weichert Realtors Agency One
01.2022 - 02.2023
- Created strategic communication plans, supported public relations goals of business unit and collaborated with internal and external colleagues and stakeholders.
- Interacted and built relationships with internal and external stakeholders and promoted corporate relations.
- Drove regular cadence of press releases and media and kept company at top of mind with customers, press, analysts and other key audiences.
- Established and maintained strong working relationships with media and other influencers.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Taught in-house employees strategies for successful internal and external communications.
- Cultivated strong corporate image and identity with clear branding.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Authored fresh and engaging press releases and prepared complete press kits.
- Wrote engaging and successful press releases to control information and public opinion.
- Managed editorial calendars and rescheduled PR events and meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Licensed Real Estate Agent
Royal Shell Real Estate
02.2020 - 10.2020
- Reviewed market research data and changed sales plans accordingly.
- Created and implemented marketing plans to drive sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
- Increased project productivity by collaborating with builders, investors and developers.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Advised and informed prospective clients on current market activities and conditions.
Sales Associate
Tommy Bahama
08.2015 - 07.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Guest Service Representative
Tampa International Airport
04.2014 - 08.2015
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Promoted local entertainment and sporting events and offered details to assist patrons
- Greeted guests at front desk and engaged in pleasant conversations while managing an airport information desk.
- Helped with CEO office assistant duties.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Waitress
Zerillo's Italian Grill
05.2013 - 04.2014
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Office Assistant
Oper Frankfurt
05.2012 - 08.2012
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including clients
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained staff directory and company policy handbook for human resources department.
- Performed wide-ranging administrative, financial and service-related functions.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Verified accuracy of business records by consistently updating customer information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Developed correspondence letters, memos and emails.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Sales Associate
White House Black Market
05.2011 - 02.2012
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and [Skill].
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Helped customers locate products and checked store system for merchandise at other sites.
Hospital Aide
Landspitallin
06.2010 - 08.2010
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
Education
Associate of Arts and Sciences - Psychology
St. Petersburg College
St. Petersburg, FL05.2018
Associate of Arts and Sciences - Psychology
Florida Gulf Coast University
Fort Myers, FL05.2013
High School Diploma -
Sickles High School
Tampa, FL06.2011
Skills
- CPR certified
- Fluent in Icelandic, German and English
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- MS Office
- Data Entry
- Attention to Detail
- Good Telephone Etiquette
- Microsoft Office
- Planning Events
- Inbound Phone Call Handling
- Customer Relationship Management
- Effective Written and Verbal Communication
- Office Reception
- Travel Coordination
- Customer Service Management
- Staff Training
- Call Transfers
- Meeting Coordination and Support
- Administration and Operations
Timeline
Director of Corporate Relations & Office Admin
Weichert Realtors Agency One
01.2022 - 02.2023
Licensed Real Estate Agent
Weichert Realtors Agency One
01.2021 - 10.2024
Licensed Real Estate Agent
Royal Shell Real Estate
02.2020 - 10.2020
Sales Associate
Tommy Bahama
08.2015 - 07.2018
Guest Service Representative
Tampa International Airport
04.2014 - 08.2015
Waitress
Zerillo's Italian Grill
05.2013 - 04.2014
Office Assistant
Oper Frankfurt
05.2012 - 08.2012
Sales Associate
White House Black Market
05.2011 - 02.2012
Hospital Aide
Landspitallin
06.2010 - 08.2010
Associate of Arts and Sciences - Psychology
St. Petersburg College
Associate of Arts and Sciences - Psychology
Florida Gulf Coast University
High School Diploma -
Sickles High School
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