Summary
Overview
Work History
Skills
Certification
Timeline
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Akbar Jahani

Manassas,VA

Summary

Ambitious, forward thinking, team player looking for a challenging role in the IT field where I can learn and grow while applying skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

VTC Admin

IPplus Inc.
01.2024 - Current
  • Used CMM to manage meetings add, drop, and mute participants
  • Used TMS to manage endpoints, schedule meetings
  • Troubleshooting endpoints, dialing in meeting, and testing with remote sites on both NIPR and SIPRnet
  • Used AMX, Crestron to setup conference and insure customer knows how to push content
  • Troubleshooting rooms and RMA systems that are broken
  • Worked on SOPs for room operation, scheduling, and troubleshooting
  • Reported any packet loss or jitter issues with endpoints to engineering for resolution.

Help Desk Technician

GC Corp
04.2022 - 01.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Tracked and managed work to ensure efficiency through the service now ticketing system.

Skills

  • Desktop support
  • Multitasking
  • Critical thinking
  • Office365
  • Troubleshooting
  • Hardware installation
  • Software configuration

Certification

  • Active Secret Clearance
  • CompTIA Security+
  • Cisco CLtech

Timeline

VTC Admin

IPplus Inc.
01.2024 - Current

Help Desk Technician

GC Corp
04.2022 - 01.2024

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Akbar Jahani