Akbar Kaweesa

Lowell,MA

Summary

I am Akbar Kaweesa Morgan an IT TECHNICAL CONSULTANT skilled in

Technical Support | Customer Support | Software Troubleshooting, customer service and system administration. Posses adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Interests include: Traveling. Innovationsl research. Car technology intergrations and problems solving.

Overview

years of professional experience

Certification

Work History

IT Support Analyst

Hands On America Services Inc

04.2022 - Current

As part of the enterprise team, I helped handle daily maintenance and monitoring of managed hardware and software for Hands On America.

Desktop Support

UFC Technologies

03.2021 - 01.2022

In this role I was tasked to oversee IT systems and assets, I also assisted with upgrades and fixes while providing support and training to end users as needed
I have knowledge of computer hardware and software, network maintenance and industry trends
I was a point of contact for end users helping resolve their issues
Key Contributions:
Installed, configured, and supported workstation software, hardware, and printers
Implemented applications and software upgrades and troubleshot performance issues.

IT Technician

Hands-0n America services - Billerica, MA
Installed and set up VirtualBox, Windows Server 2019, linked clones, and RDP
Added Windows 10 client machines to Windows Server 2019 domain
Created and modified Active Directory template user accounts to hold various properties
Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop
Created and linked Group Policy Objects (GPO) in Active Directory
Setup Azure AD Connect for hybrid Azure AD join and seamless SSO using password hash sync.

ItT Technical Consultant

Gould-Sherwood Consulting

Lexington, MA

03.2023 - Current

Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
Spearheaded cloud migration initiatives that resulted in cost savings due to reduced hardware maintenance expenses and streamlined IT management processes.
Performed regular system audits to ensure compliance with regulatory standards, making necessary changes to maintain adherence where needed.
Recommended technology upgrades to improve client security.
Developed technical requirement documentation for new software products.
Maintained authoritative knowledge through continued education and ongoing training.

Education

Computer System Administration

Infosec Village

Burlington, MA

Skills

Ticketing:
Freshdesk, Logmein Rescue, Team viewer, Zoho Assit
Software:
Active Directory, MS Office 365, Outlook, Cisco AnyConnect, Duo, Zoom
Browsers:
Google Chrome, Microsoft Edge, Mozilla Firefox
Networking:
LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS
Platforms
Remote Tools:
Windows 10 Enterprise, macOS, Linux OS, Android, iOS, Chrome OS
SimpleHelp, AnyDesk, Dameware, TeamViewer
Skills
Microsoft Windows
VMWare
Computer Networking
Operating Systems
Technical Support
Remote Access Software
Active Directory
VPN
Software troubleshooting
Help desk

Customer service
Microsoft Windows Server
Certifications and Licenses
CompTIA A
Peripheral Repair
Desktop Technical Support
Hardware Installation
Help Desk Operations
Application installations
Helpdesk services
Application support
Remote Support
Mobile Device Management
System Administration
Data Recovery
User Training
IT Documentation
Help Desk Management
Customer Service
Computer Diagnostics
User Support
Call Management
A Certification