Akeal Woods

• Execute various administrative tasks, including travel arrangements (Domestic & International), scheduling,
submission of expense reports, and other correspondence for Corporate Development Team and senior leadership.
° Maximize productivity rates by proactively providing feedback on operational concerns and product issues.
• Follow attainable project timelines and keep teams on task to complete milestones according to schedule.
• Provide coaching, mentoring, and cross-functional conflict-resolution support to staff on company standards.
• Serve as the executive key point person by coordinating sector-related Business Units and other facets of the
company.
• Ensured Follow-through of all discussed items in meetings, with updates being incorporated into reports.
• Coordinated daily customer service operations such as front desk processes, orders, and reports
° Ascertained and preserved the confidentiality of all company communications and documentation.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.

:Assisted superiors in producing an average sale of $150,000 per year by establishing business relations with vendors and shipping companies such as supporting contract negotiations.
:Provided efficient administrative services to colleagues; managed weekly payroll in a timely manner and supervised a team of 12 administrative professionals.
:Strengthened company's sales by 30% through reorganizing accounting operations and improving point of sales system which maximized utilization.

:Recruited, hired, supervised, scheduled and motivated a staff of up to 12 employees

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Collected and transported specimens to prepare for lab testing.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Assessed and resolved resident and guest complaints, monitoring service request, and logging information timely and accurately
• Issued keys to residents and vendors, monitoring parking and amenities, packages, dry cleaning and ensuring a safe environment and facility for staff and tenants
• First point of contact for emergency services in the event of fire, theft, medical or any incident that is in direct affiliation with the company, staff, or residents.

Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and 10% increase in sales
* Managed inventory control/Shrinkage by conducting weekly and monthly counts
* Improved overall customer satisfaction from 80% to 93% by implementing realistic targets and demonstrating accountability
* As a result of high management sales performance obtained top regional sales supervisor award for the year of 2016

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.