Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
SERVE SELF CERTIFIED
Languages
Interests
Timeline
Generic
Akebia A Hamilton

Akebia A Hamilton

Northport,Alabama

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Wendy's
01.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Crew Member

Wendy's
08.2020 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.

Education

High School Diploma -

Shelton State Community College
Tuscaloosa, AL

Skills

  • OPERATE THE GRILL, COMMUNICATE WITH TEAM MEMBERS AND CUSTOMERS

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • SERVSAFE CERTIFICATION, WENDY'S - 3 YEARS

SERVE SELF CERTIFIED

HIGHLY SKILLS AND LOVE DOING MY JOB

Languages

English
Professional Working

Interests

  • Enjoy participating in [activity] for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness
  • Team Sports
  • I enjoy helping others and giving back to the community
  • Participating in various activities, including GO TO CHURCH, WORK IN THE SOUND ROOM AT CHURCH, and HELPING PEOPLE WITH SPECIAL NEEDS

Timeline

Shift Supervisor

Wendy's
01.2021 - Current

Crew Member

Wendy's
08.2020 - 02.2021

High School Diploma -

Shelton State Community College

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