AkeedA Jackson
Colorado Springs,Colorado
Summary
Highly organized individual with excellent communication and customer skills. Seeking an Administrative Career. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
8
8
years of professional experience
Work History
Child Development Center
Colorado Springs Colorado
Colorado Springs
04.2023 - Current
- Welcome and greet patients and visitors either in person or over the phone
- Maintains consistent phone manner using proper etiquette
- Registers new patients and updates existing patient demographics, to include personal and financial information
- Facilitates patient flow by notifying the provider of patients, arrival, being aware of delays and communicating with patients and clinical staff
- Responds to customers’ inquiries courteously
- Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
- Patient confidentiality is secured by making sure protected health information (PHI) is not in plain sight and logging out of computer before leaving unattended
- Prepare medical charts after check-in
- Make outgoing calls including referrals and pre-charts
- Schedule return appointments and outpatient diagnostic test
- Process medical records request
- Process payments.
CarMax Business Office Associate
Colorado Springs Colorado
Colorado Springs
07.2021 - 03.2023
- Opening Business Office and setting up cash drawers
- By using automated systems, my clerical responsibilities are to processes paperwork associated with retail automobile sales to include printing daily reports via Microsoft office products, reviewing, verifying and maintaining vehicle deal jackets, contacting finance companies regarding contracts, clearing stipulations, securing funding of car loans, obtaining vehicle registration information, titling, and auditing my completed work
- Process appraisal purchases including title collection calls and follow ups, obtain proper paperwork and signatures from customers and sending appropriate paperwork to Corporate for funding or drafts
- Use word processing programs to prepare documents for inventory requirements and transfers of vehicles to other stores
- Creating correspondence to complete the DMV paperwork and digital registration, liaising with other stores and home office to follow up on pending titles and payments
- Answer multi-line phone system by addressing and resolving customer issues empathetically and professionally
- Closing business office task to include closing cash drawers and depositing funds using remote deposit system.
Medical Support Assistant
Heart And Vascular Clinic
Manhattan, KS
11.2020 - 02.2021
- Typical day as medical assistant, I was responsible for Answering phones, and, or greeting patients
- Used in-house medical office software and Microsoft office word and excel software to efficiently schedule, reschedule and cancel appointments for visitors
- Answered phones, and, or greeting patients
- Have strong written and verbal communication skills
- Possess knowledge of basic medical procedures
- Provided comprehensive medical care to over 50 patients daily to promote overall wellness and prevention of illness.
General Manager
Firehouse Subs
Manhattan, KS
06.2020 - 10.2020
- Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Counted money and made bank deposits
- Investigated and resolved customer complaints regarding quality of food, service or accommodation
- Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation, Scheduled staff hours and established standards for personnel performance and customer service
- Directed successful operational turnaround.
Assistance General Manager
Popeyes
Manhattan, KS
04.2018 - 05.2019
- Greet Guests with a smile while receiving orders and processing payments Prepares and packages food and drink products Responsible for maintaining the cleanliness of the restaurant, including dining room, restroom & exterior Maintains health and safety Work with the shift manager and assistant manager; Ensure sales goals are met; Create schedules; Resolve customer issues; Recruit, hire, and train new employees; Minimum Requirements & Qualifications
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Customer Service Representative
Advanced Call Center Technologies LLC
Junction City, KS
04.2016 - 02.2018
- AT&T Customer service, product and store support, card services, warranty, technical support
- Connection support, routine service and payment inquiries, automated technology solutions
- Quality assurance, customer service, welcome calls, acquisition support, workflow management
- Customer acquisition and retention services, fraud & dispute management auditing
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Skills
- Decision Making
- Dictation and Transcription
- Critical Thinking
- Multitasking and Prioritization
- Time Management
- Clear Communication
- Microsoft Office
- Appointment Scheduling
- Administrative Functions
- Team Collaboration
- Documentation and Recordkeeping
- Reporting and Documentation
- Computer Skills
- Multitasking
- Excellent Communication
Communication Skills
Clearly convey ideas, whether it be through writing, talking, signing, or body language. can explain complex concepts in ways everyone can understand and translate technical jargon into something easy to digest.
Timeline
Child Development Center
Colorado Springs Colorado
04.2023 - Current
CarMax Business Office Associate
Colorado Springs Colorado
07.2021 - 03.2023
Medical Support Assistant
Heart And Vascular Clinic
11.2020 - 02.2021
General Manager
Firehouse Subs
06.2020 - 10.2020
Assistance General Manager
Popeyes
04.2018 - 05.2019
Customer Service Representative
Advanced Call Center Technologies LLC
04.2016 - 02.2018