AKEELA REDMOND
Hazel Crest,IL
Summary
Dedicated and focused 911 Dispatcher who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
16
16
years of professional experience
Work History
Truck Dispatcher
Key 2 Transportation
10.2017 - 11.2022
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Coordinated dispatching of 14 drivers to accomplish daily delivery requirements.
911 Dispatcher
Village of Markham Police Department
03.2008 - 05.2016
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
911 Dispatcher
Country Club Hills Police Department
09.2006 - 07.2008
- Responded to radio calls from law enforcement and emergency personnel in the field
- Prepared and filed official documents for court appearances
- Sorted, indexed, and filed log records, correspondence, reports and other materials
- Performed computer record searches; checked warrant status on field detainees and in custody suspects.
Skills
- Professional and mature
- Strong problem solver
- Dedicated team player
- Meticulous attention to detail
- Strong Communication Skills
- Information Gathering
- Police and fire procedures
- Works Well Under Pressure
Timeline
Truck Dispatcher
Key 2 Transportation
10.2017 - 11.2022
911 Dispatcher
Village of Markham Police Department
03.2008 - 05.2016
911 Dispatcher
Country Club Hills Police Department
09.2006 - 07.2008
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